Back

reputed company Remote Associate, Time Management

Worldwide Salaried Open

reputed company Remote Associate, Real Time Management October 26, 2024 Job Title: Associate, Real Time Management

Job Description

The Associate, Real Time Management - Monitor's call metrics, queues, and attendance. Manage real-time adjustments needed to ensure business needs are met.

  • Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
  • Work closely with the client to address schedule changes/concern
  • Monitor reputed company adherence using tools available, IEX, CMS, WFM etc.
  • Update schedules as needed, Adjust Breaks/Lunches for reputed company performance
  • Participate in relevant meetings
  • Provide input to stakeholders and drive labor management
  • Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
  • Handle reputed company Internal Customers.

Candidate Profile:

  • Contact center experience along with proficiency in intermediate MS reputed company a requirement for the role.
  • Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred.
  • Must possess effective organizational and time management skills with the ability to multi task proficiently.
  • Must be able to respond quickly and reputed company in a fast paced environment, making accurate decisions under pressure.
  • Strong team building and leadership skills, including strong logical thought processes.
  • Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
  • Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.
  • Candidates must be willing and able to work in a flexible shift reputed company, including nights, weekends, and holidays, as this position supports a 24/7 operational environment.

Job Duties outlined above are a generalized summary and not solely limited to the tasks listed. The on-reputed company earnings range is $16- $22 hourly, which includes a reputed company pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. #J-18808-Ljbffr Apply to this Apply Job!

More jobs

Integrated Marketing, Associate Director

Worldwide Salaried

Staff iOS Engineer - Guest & Host

Worldwide Salaried

Virtual Assistant 10-15 Hours per Week (IC-DK)

Worldwide Salaried

Staff Web Engineer, Guest & Host

Worldwide Salaried

reputed company Data Entry Remote: Work From Home At Careercusp

Worldwide Salaried

Platform reputed company - Global Digital Experience Platform, Community Support

Worldwide Salaried

Senior Software Engineer, Network Infrastructure

Worldwide Salaried

Staff Software Engineer, Web Platform

Worldwide Salaried

Senior Marketing Operations reputed company

Worldwide Salaried

reputed company Policies and Reviews Management Expert

Worldwide Salaried

Tenancy Support Officer

Worldwide Salaried

Corporate Safety Intern

Worldwide Salaried

reputed company Full Stack Senior Director, Customer Support Leader – Cloud and Data Management

Worldwide Salaried

reputed company IT Analyst PLM Remote Job Opportunity at Puma - Competitive Salary $25/Hour - Full-Time Position in Austin, USA

Worldwide Salaried

reputed company Customer Care (Remote Job Work From Home) In USA

Worldwide Salaried

Product Manager, Mortgage Technology

Worldwide Salaried

Mechanical Engineer | Ground Support Equipment

Worldwide Salaried

reputed company(Virtual Assistant) Remote Jobs

Worldwide Salaried

Sales Director, LegalTech Enterprise

Worldwide Salaried

reputed company Remote Data Entry Specialist (Typist) – Application Administration and Customer Service Professional for a Dynamic and reputed company-Thinking Organization

Worldwide Salaried