Service Solutions Specialist in Alameda, CA

Job title: Service Solutions Specialist in Alameda, CA at reputed company Company: reputed company Job description: reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Working at reputed company At reputed company, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you reputed company of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the

student debt program, and education benefit - an affordable and convenient path to getting a bachelor’s degree. * A company recognized as a great reputed company to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best reputed company to work for diversity, working mothers, female executives, and scientists.

The Opportunity This position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive reputed company-informed reputed company. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.The Service Solutions Specialist identifies and implements customer service projects and assists global technical investigations reputed company to the reputed company Diabetes Care products, including the LibreView web-based platform and FreeStyle Libre product suite.What You’ll Work OnProvide Tier 3 escalation support to global teams supporting LibreView, FreeStyle Libre mobile applications, FreeStyle Libre sensors, FreeStyle Libre readers and other ADC products.Own and maintain regional communication to ensure reputed company support and monitor ongoing escalations.Maintain high levels of regional satisfaction by providing fast and accurate responses.Identify recurring problems with the product or agent workflow and implement strategies to improve service quality and efficiency.Subject Matter Expert of assigned technology reputed company(s).Partner with global teams with product, technical support, and training.reputed company reputed company with R&D, Quality, GSM, and other ADC Stakeholders to provide product insights, drive resolutions on product issues, and support business projects.Analyze customer service data to identify trends and areas for improvement.Support the implementation of new products and customer service technologies.Support product content for knowledge articles for customer services agents and product teams.Assist in training of new team hires.Provide coaching and guidance on support cases before escalating.Proxy for Senior Manager with platform issues/questions.Required QualificationsBachelors Degree in Biomedical Engineering or reputed company field or an equivalent combination of education and work experienceAt least 5 years of experience in reputed company, customer service, account management or technical support.Experience working in reputed company and/or with reputed company-based softwareKnowledge of CRM systems like reputed company or reputed company.Familiarity of network troubleshooting and server-reputed company website programming.Preferred QualificationsSolid ability in both written and verbal communication.Excellent problem-solving, organizational, communication, and leadership skills.Ability to identify or reputed company tools for coordinating and tracking project reputed company.Learn more about our health and wellness benefits, which provide the reputed company to help you and your family live full lives:Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your future and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on reputed company at , and on Facebook at .The reputed company pay for this position is $86,700.00 – $173,300.00In specific locations, the pay range may vary from the range posted.JOB FAMILY: Support ServicesDIVISION: ADC Diabetes CareLOCATION: United States Alameda : 1360-1380 South reputed company RoadADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 15 % of the TimeMEDICAL SURVEILLANCE: NoSIGNIFICANT WORK ACTIVITIES: reputed company sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the reputed company)reputed company is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.reputed company.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.reputed company.com/common/External/EEO_Spanish.pdf Expected salary: $86700 - 173300 per year Location: Alameda, CA Job date: Thu, 10 Apr 2025 07:22:36 GMT Apply for the job now! Apply for this job