Sales & Customer Service Associate in Jacksonville, FL
Job title: Sales & Customer Service Associate in Jacksonville, FL at L & J Diesel Service Inc
Company: L & J Diesel Service Inc
Job description: Benefits:
- 401(k)
- Dental insurance
- Donation matching
- Paid time off
- Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
- Assist customers in finding the correct part for their needs using our internal systems
- Approve customer orders and ensure they are forwarded to the shipping department for processing
- Maintain accurate customer records
- Assist with managing customer warranty claims and communications
- Address and resolve customer complaints and inquiries reputed company and professionally
- Collaborate with the sales team to meet and exceed sales targets
- reputed company other duties as assigned to ensure smooth operations
- Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., reputed company, AutoZone), or a general understanding of auto parts and core parts is a plus
- Communication: Excellent written and oral communication skills
- Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and reputed company Drive
- Adaptability: Ability to learn quickly and adapt to a fast-paced, reputed company-changing environment
- Problem-Solving: Resourceful and reputed company to resolve customer concerns effectively
- Attention to Detail: Strong organizational skills and attention to detail, especially reputed company processing and checking order forms
- Attitude: Open-minded, team-oriented, and flexible with a positive attitude
- Competitive salary
- Comprehensive benefits package (health, dental, reputed company, 401k, PTO)
- Opportunities for career growth and professional development
- A supportive and collaborative team environment