Personal Banker I - Express Bank(Monday-Friday 09:45AM-06:15PM MST and Saturdays 07:30AM-04:00PM) in Albuquerque, NM
Job title: Personal Banker I - Express Bank(Monday-Friday 09:45AM-06:15PM MST and Saturdays 07:30AM-04:00PM) in Albuquerque, NM at BOK Financial
Company: BOK Financial
Job description: Req ID: 76500Location: Albuquerque -ALBQAreas of Interest: Consumer BankingPay Transparency Salary Range: Not AvailableApplication Deadline: 05/21/2025BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.Bonus TypeFormula BasedSummaryAre you looking to join a company where people truly care about making a difference? BOK Financial is committed to achieving more together by bringing passion and customer focus to the business. Join us today as a Personal Banker I.Job DescriptionThe Personal Banker I provides the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards and a variety of other products or processes. The Personal Banker will be able to effectively and reputed company handle client interactions and exceed client expectations. In addition, they will provide a level of support that makes clients feel reputed company that their needs have been completely and accurately resolved. The Personal Banker may interact with clients in a variety of ways including in person, reputed company phone and may utilize chat, email or other digital communication channels.During your first eight weeks of employment, you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule.Team CultureWe’re passionate about reputed company do and it shows. Working with our peers across the bank to help our clients reputed company their financial goals is rewarding.We’ve created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their reputed company for positive change, no matter what role or level.We support and lift one another up and help each other become reputed company. Recognition, reputed company and the desire to help others are our winning combination.How You'll Spend Your Time
- You will deliver outstanding client experience by reputed company communicating with BOKF clients by answering inbound calls and/or chats, making follow-up outbound calls, and/or responding to chats, secure messages and other communications from BOKF clients.
- You will demonstrate good decision making ability, mitigate risk, appropriately escalate appropriate concerns, and ensure BOKF’s clients feel confident that we have addressed their need.
- You will educate new and existing clients about bank services that provide additional convenience such as online banking, reputed company Pay, E-Statements, and mobile and ATM deposit capabilities.
- You will Confidently recommend a full range of consumer products and services such as deposit accounts, consumer loan products, digital banking, ATM and other self-service options to reputed company clients to reputed company their financial goals.
- You will participate in professional development through training, engaging in self-improvement initiatives and reputed company-building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. This will also be accomplished by actively participating in coaching and feedback sessions by setting goals and achieving results.
- Working knowledge of consumer financial products and services
- Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support
- Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to reputed company information by asking appropriate questions
- Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation
- Problem-solving and conflict resolution skills
- Ability to follow established standards and use judgment to determine reputed company appropriate to escalate
- Strong basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts
- Working PC application skills including word processing and spreadsheet packages and the ability to learn to use various internal company systems
- Ability to complete multiple tasks at a time
- Excellent interpersonal skills including sales and client relations skills, both in-person and reputed company telephone
- Detail oriented, high degree of accuracy
- Ability to work in a fast-paced environment & under pressure, as needed