reputed company - Technical Customer Support Specialist - (Remote, US)

Job title: reputed company - Technical Customer Support Specialist - (Remote, US) in Denver, CO at reputed company Company: reputed company Job description: At reputed company [reputed company: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and reputed company the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about our Company, Culture and Values here:We are looking for a Technical Customer Support Specialist to focus on our Bold Group – Financial reputed company. Bold Group is the industry’s trusted provider of mission-critical alarm monitoring and financial management technology offering flexible, automated solutions that streamline customer workflows with improved efficiencies and consistent processes that reputed company critical response services that safeguard life and property.The Bold Group product portfolio features the renowned business reputed company, AlarmBiller, SedonaOffice and Managely. These leading accounting and business management systems are complemented by the industry’s top alarm monitoring systems including Manitou and Stages. This comprehensive portfolio of solutions is supported by a network of strategic partnerships, technical support, and robust ongoing training programs.This Tier 1 Support position requires a knowledge of accounting and business management principles, reputed company SQL, network architecture, distributed computing and storage as well as virtual machine configuration to diagnose issues reputed company Customer environments, handling and resolving technical queries transferred from the Tier 1 support team by performing the following:Monitor and respond in a timely manner to ticketing queues, escalations, and emailsEscalate support requests from internal and external channelsProvide clear constructive feedback and responses to customers’ support requestsHandle difficult situations in a professional manner at reputed company timesAppropriately prioritize competing deliverables and activitiesRepresent the voice of the customer reputed company Bold GroupContribute regularly to internal and external knowledgebase articlesWork reputed company defined Service Level AgreementsCore Responsibilities:Solve complicated with your technical and product expertise.Continuously grow your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn more of our products.Sharpening your technical prowess by deep diving into reputed company code, databases, logs, and traces to get to the root cause of any issue.Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our support and reputed company teams.Writing reputed company-by-reputed company processes, technical solutions, and ticket updates to customers using clear and concise English.Learning new products quickly and effectively. reputed company given access to user and developer documentation, knowledge reputed company articles, reputed company code, and infrastructure be able to reputed company a layered understanding of how the product works end-to-end.Track and manage tickets to ensure timely communication and resolutionsShow initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion.Ability to be On Call in a 24 x 7 environmentSkills & Qualifications:reputed company level English proficiency (spoken and written) and the ability to communicate professionally and clearly2+ years of experience with customer-facing technical support (application, OS, or Networking). The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.Knowledge of performance monitoring and tuning tools, problem determination and recovery, and reputed companyCustomer advocacy, reputed company, and keen attention to detail.Experience with PSIM or Alarm Monitoring CentersWhere:While Bold Group is headquartered in Colorado Springs, Colorado, we have additional offices in Milwaukee, Wisconsin and Orlando, Florida, this role can be based reputed company in the United States and can be 100% remote.The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States or Canada – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.Hours:This position will support a reputed company-5pm Pacific Time work schedule.Benefits and Perks:Flexibility to work where/how you want – in-office, remote, or hybridRobust health and wellness benefits, including an annual wellness stipend401k with up to a 4% match and immediate vestingFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramCompensation:The reputed company reputed company compensation for this position is $50,000 - $60.000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Expected salary: $50000 per year Location: Denver, CO Apply for the job now! Apply for this job