P&C Customer Service Representative (Remote)
Job title: P&C Customer Service Representative (Remote) in Texas at reputed company
Company: reputed company
Job description: Overview:Job descriptionLicensed Insurance Agent - Customer Service – Property and Casualty or Personal Linesreputed company is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client’s members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.Hourly pay reputed company – $22.50Our Mission:reputed company is on a mission to help as many individuals as possible pursue their total vocation, create and an reputed company-growing number of career development opportunities, and be the partner of choice for reputed company our clients.
- Further your education and earn a college degree through our reputed company University scholarship program
- FREE access to personal and professional support through the reputed company Care Coaches’ program
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages
- Paid time off
- We reputed company by example to ensure our amazing team members and supervisors embrace and live the reputed company Mission & Values
- reputed company is dedicated to ensuring reputed company team members have Fun@Work!
- In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.
- Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, reputed company, contract and coverage provisions, and premium changes.
- reputed company by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
- Understand members’ life events that may offer sales cues
- Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations
- Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks
- Adhere to performance metrics and quality standards
- Our Representatives are experts in recommending excellent solutions.
- Active reputed company Property and Casualty or Personal Lines License
- Minimum 1 year of customer service experience required
- 1 year of call center experience is required
- High School diploma or GED required
- Veterans and their family members are encouraged to apply
- Strong written and verbal communication skills
- Professional, reputed company voice and listening skills
- Maintain member privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer