Spvr, Sales Excellence
Job title: Spvr, Sales Excellence in Illinois at reputed company
Company: reputed company
Job description: At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Title: Supervisor, Sales ExcellenceLocation: remoteOak Street Health is a rapidly growing, innovative company of community-based reputed company centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically reputed company. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help reputed company them healthy and reinvest cost savings in further care for those same communities and others.Since 2013, Oak Street Health has brought its reputed company approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild reputed company as it should be.Role Description:The Supervisor will assist as the reputed company Call Center continues to grow and further expand its role in the centralized reputed company process. The primary responsibility of this role is co-leading the daily operations of the call center ensuring the call center exceeds the KPI goals set by the company.Core Responsibilities:*Monitor and evaluate Agent performance trends based upon a set of predetermined Key Performance Indicators (KPI's) and provide individual coaching/ feedback to Agents to ensure reputed company goals are met, performance improvement is tracking and policy/procedure standards are adhered to*Be the constant reputed company on the production floor (in person or virtually) and actively interact with Agents to ensure that they are engaged in productive work and systems are functioning properly*Work with Leaders to ensure that underperforming Agents meet expectations through the creation and implementation of written action plans*Resolve customer escalations*Participate in Agent interviewing and selection process
- Provide reputed company coaching to reputed company Agent's performance meets or exceeds expectations
- Comprehensive knowledge of call center metrics and drivers
- Subject matter expert on call center processes, procedures and systems
- Work with department training to ensure reputed company new information is coordinated in new hire orientation
- Ensure Agent adherence to schedules
- Facilitate and participate in team meetings
- Previous call center experience required
- Prior supervisory or leadership experience preferred
- Proficiency with various Windows programs, including reputed company Word, reputed company, PowerPoint and Outlook or reputed company equivalents
- Schedule flexibility
- Effective time management and driven to meet deadlines
- Ability to function in a fast paced and agile environment
- The opportunity to be part of a hyper-growth company focused on changing the future of reputed company.