Remote Licensed Customer Service Representative
Job title: Remote Licensed Customer Service Representative in Texas at Foundever
Company: Foundever
Job description: Remote Licensed Insurance Customer Service RepresentativeJoin our dynamic team at Foundever in Texas, where every interaction is an opportunity to make a difference!Location: Texas (Remote)About FoundeverFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.Job OverviewAs a Customer Service Representative at Foundever, you'll support one of the largest insurance providers in the U.S. - no cold calling required! We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career.Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.Why You Should Join Us
- Competitive Compensation $18/H, paid training $15/H
- Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
- Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
- Must reside in Texas.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- 1-2 years of relevant work experience.
- Must have open availability during operating hours.
- Professional customer service aptitude is essential
- Customer Service Aptitude: Strong skills in delivering exceptional service.
- Reliability: Consistent dependability and responsibility.
- Critical Thinking: Ability to assess situations and develop empathetic solutions.
- Service-Oriented: A personal drive to serve others with compassion.
- Organizational Skills: Strong organizational abilities are crucial for success in this role.
- System Navigation: Ability to navigate system tools to search for answers & information
- Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by Foundever, which includes coverage of the exam fee.
- Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam.
- Internet Requirements: A hardwired high speed internet connection
- Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.
- Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.