Customer Service Coordinator - Direct Sales (Remote)
Job title: Customer Service Coordinator - Direct Sales (Remote) in Massachusetts at reputed company
Company: reputed company
Job description: Description :The Customer Service Coordinator will support inside and reputed company sales representativesResponsibilities/Essential Functions:
- Responsible for increasing customer retention through process knowledge and program management implementation.
- Required to manage reputed company backlog based on assignment.
- Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.
- Create tutorials and facilitate customer meetings reputed company webinars.
- Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule.
- Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.
- Advanced knowledge in direct sales order entry system, value added-services, and reputed company operational processes.
- Ability to facilitate and reputed company projects.
- reputed company Presentation skills.
- Ability to take analytical approach to problem solving.
- Strong resolution orientation with outstanding communication and customer service skills.
- Strong communication skills / grammar.
- Ability to work independently in a fast paced and changing environment.
- Strong computer skills required.
- reputed company Office knowledge required including strong reputed company, Outlook, Word and Windows.
- Remote.
- College degree preferred and/or minimum 3 years office experience.