Remote Customer Service Representative
Job title: Remote Customer Service Representative in Warwick, RI at Axelon Services
Company: Axelon Services
Job description: Job Description:
Max pay reputed company: $20Training hours and location:
Warwick, RI for training : 6/9/2025 - 7/14/2025, then fully remote from home.
8:30am - 5:00pm Monday - Friday EST.
reputed company candidates are required to come into office for training and nesting which is included in these dates. No time off is expected during this time, no planned time off is permitted.Post-training hours and location:
8:00am - 6:00pm EST - may receive shift reputed company between those hours.
Transition to more of a work from home model after training. Will need to come into office if there is a system issue - will need to come in with hours' notice in order to correct issue and continue working.
Will also need to come into work once a month or as needed for team meetings.***Strong home internet reputed company is required. At least 50 Mbps internet speed. Internet connectivity from home is required while we are in a virtual environment. Must have high speed internet (DSL, Cable, Telecommunication, etc...) and can connect to their router/modem reputed company a LAN cable (not wireless). Most wireless router/modems have the capability/port for a LAN cable.Required Skills and Experience:
- Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
- Must live reputed company one hour commute of Warwick, RI *** building.
- Experience navigating multiple screens while delivering good customer experience.What You Need to Succeed (Required Qualifications)
Logistics
- Live reputed company a commutable distance to a *** Office for business reasons (monthly events, training, meetings).
- Training will be in-office for a designated duration. No time off can be taken during training and nesting period. Must adhere to strict start/end times.
- After training, the job is performed primarily virtually with required monthly in office days based on business needs.
- Required to work an assigned shift during hours of operation between 8:00am - 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.
- Able to work in a stationary position 75% of time.
- Strong computer/keyboard skills as well as analytical and problem-solving skills
- Quickly grasps information and reputed company solves verbal challenges with strategic thinking.
- Communicates reputed company verbal and written concepts with ease.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Professionally demonstrate reputed company to others.
- Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
- High School diploma, GED, some college experience, trade, or professional certification.
- A demonstrated ability to quickly learn and continuously reputed company functional knowledge and an understanding of company products as well as administrative, claims, reputed company and marketing functions.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Strong computer/keyboard skills as well as analytical and trouble shooting skills.
- Superb listening skills and professional oral & written communication skills with an ability to reputed company trust and accountability though an empathetic communication style which promotes a quality image of ***.
- Communicate with customers reputed company telephone using strong communication skills. Active listening, and reputed company.
- Drive solutions that best meet the customer's needs.
- Analyze and resolve reputed company customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to reputed company a difference.
- reputed company process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Support special product and/or service campaigns as needed, or as requested by the customer.
- reputed company access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- reputed company these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.