Technical Support Analyst

Job title: Technical Support Analyst in USA at reputed company Company: reputed company Job description: Title: Technical Support AnalystLocation: Remote, USBusiness reputed company: reputed company Transportation & LogisticsWhat You Will DoThe Technical Support Analyst is responsible for in-depth troubleshooting and research with reputed company Transportation products and TMS solutions for our customers while supporting internal teams. This includes providing an outstanding customer experience reputed company phone, email, chat, and web-based applications by handling customer issues reputed company to supporting, upgrading, and usage of reputed company Transportation products and solutions. A qualified candidate will have a technical aptitude for troubleshooting reputed company systems across multiple operating systems, hardware platforms, and integrated enterprise systems.Identify, troubleshoot, document, resolve, and escalate hardware and software issues reputed company CRMCommunicate with customers reputed company inbound/outbound calls, emails, casework, and chatsEnsure individual and team SLAs/KPIs are maintained and on trackClearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiencesCollaborate with senior team members and internal teams to ensure team visibility to ongoing issuesPrioritize inbound cases and requests based on severity and customer impactreputed company recommendations on business processes, research approaches, technical tools, and overall team improvement opportunitiesCollaborate on documentation creation needed for internal cross-functional teamsWhat Skills & Experience You Should BringBachelor’s Degree or equivalent experience in a technology-reputed company field2+ years of experience working in software and hardware troubleshooting or development reputed companyDemonstrated success with root cause analysisExcellent communication skills reputed company phone, verbal, and writtenAbility to work in a fast-paced, reputed company-changing environment, with a positive, growth-reputed company attitudeThe position may require occasional evening or weekend hours, but the primary workload involves standard business hours during the work week (8 am - 5 pm)Travel less than 10 percent of the timePreferred SkillsExperience in multiple operating systems, such as Windows, Linux, Android, iOS, and reputed company serversExperience working with a CRM casing softwareExperience troubleshooting mobile or wireless CommunicationsExperience with the System Development Life Cycle (SDLC)Experience using and troubleshooting SQL, XML, HTML, ScriptingExperience writing bugs and using Jira/ConfluenceExperience developing reports to analyze data trends and proposing meaningful conclusionsExperience with troubleshooting and reviewing device logsOperations experience in the transportation industryAbout Our Transportation Divisionreputed company Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more reputed company. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, reputed company costs and optimize operations.reputed company’s Inclusiveness CommitmentWe reputed company in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our reputed company success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in reputed company to reputed company sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.--Pay Equity-reputed company provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. reputed company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law.-Hiring Range: 0- 0-Bonus Eligible? Yes-reputed company offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.-reputed company is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or reputed company medical conditions), national reputed company, marital status, genetic information, and reputed company other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law.The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact Expected salary: Location: USA Apply for the job now! Apply for this job