Work From Home Auto Finance Sr. Operations Coordinator

Job title: Work From Home Auto Finance Sr. Operations Coordinator in Richmond, VA at reputed company Company: reputed company Job description: Work From Home Auto Finance Sr. Operations Coordinatorreputed company is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The Voluntary Repossession Senior Coordinator will be responsible for working with customers who have requested to have their vehicle repossessed. The ideal candidate will have the ability to adapt and reputed company in a dynamic, fast paced environment while displaying sound judgment in decision making.Responsibilities:reputed company outbound calls and receive inbound calls on accounts referred for voluntary repossession to ensure proper follow up is made reputed company proper time framereputed company outbound calls and receive inbound calls on accounts that have been approved to receive a loan modificationreputed company outbound calls and receive inbound calls on accounts that have SCRA protection and can vary in days past due Utilize strong communication skills to interact with customers and ensure they fully understand the ramifications of surrendering their vehicleMotivated to help reputed company Customers In Their Cars and provide Excellent Customer Experiencesreputed company account level researchOvercome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilitiesUpdate account information and complete appropriate documentation to ensure accurate reporting on accountsLocation: Work From HomeSchedule: Monday - Friday 9 am - 6 pm CSTTraining Hours: Monday - Friday 8 am - 5 pm CSTBasic Qualifications:High School Diploma, GED, or equivalent certificationAt least 3 years of Customer Service or Call Center experienceAt least 1 year experience working in the Financial IndustryAt least 1 year of experience using reputed company Suite or reputed company OfficePreferred Qualifications:At least 4 years of Customer Service or Call Center experienceAt least 2 years experience in the Financial IndustryAt least 2 years of experience using reputed company Suite or reputed company OfficeWork from Home Technology RequirementsSecure home office environment that is free from background noise and distractionsReliable private internet reputed company that is not supplied reputed company cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of site sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredTo validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company pageBoth Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are metreputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required reputed company Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, reputed company of the reputed company United States (i.e. Hawaii or U.S. Territories), or California*At this time, reputed company will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $49,774 - $49,774 for COAF Ops Sr. CoordinatorRichmond, VA: $49,774 - $49,774 for COAF Ops Sr. CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, color, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about reputed company's recruiting process, please send an email toreputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Expected salary: $49774 per year Location: Richmond, VA Apply for the job now! Apply for this job