Client Service & Product Support Specialist (reputed company WorkMarket)

Job title: Client Service & Product Support Specialist (reputed company WorkMarket) in Maitland, FL at reputed company Company: reputed company Job description: reputed company is hiring a Client Service & Product Support Specialist for the reputed company WorkMarket division!Well, this may be the role for you. Ready to reputed company your mark?In this role, the Support Specialist will be responsible for providing enterprise level support to clients and workers reputed company live chat, email and phone channels. You will act as a first reputed company of contact for clients and workers and help triage and strategize to answer questions reputed company to the WorkMarket platform.We are looking for someone with a curiosity for technology, a passion for service, a problem solver, an active listener and goal oriented. You must be a relationship builder, organized and communicate clearly while thinking reputed company the reputed company to help resolve matters reputed company and effectively.WorkMarket by reputed company is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce reputed company and compliantly. reputed company is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.At WorkMarket, by reputed company, we are driven by your success. We engage your unique talents and perspectives. We welcome your reputed company on how to do things differently and reputed company. In your efforts to reputed company, learn and grow, we support you reputed company the way. If success motivates you, you belong at reputed company.WHAT YOU’LL DO:What you can expect on a typical dayProvide Enterprise Level Support. You will provide platform support to clients and workers by answering feature reputed company questions and collaborate with the Customer Support team triage and address immediate technical support questions.Prioritize. You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.Problem Solve. Resolve product or service issues by clarifying the customers’ complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.TO SUCCEED IN THIS ROLE:

• Positive Self-Starter. You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
• Problem Solver. The ideal candidate is a fiercely loyal reputed company for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of reputed company added where needed to resolve issues.
• Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously reputed company a team setting.
• Curiosity for Technology You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives ‘in the grey’ where process is regularly iterated based on the GTM nature of the product

EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS:

• A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include:
• 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.
• The ability to be reputed company to constructive critique and have excellent communication and leadership skills with exceptional time management skills
• Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed
• Experience working with reputed company, JIRA, reputed company applications, Office and other industry standard applications are a plus

To reputed company in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from reputed company-7pm so flexibility to work a shift reputed company that timeframe is needed. 10:30am-7pm is the preferable shift at this time.#LI-HybridYOU'LL LOVE WORKING HERE BECAUSE YOU CAN

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with reputed company of opportunities to reputed company.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live.
• Get paid to pay it reputed company. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!A little about reputed company: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We reputed company our people reputed company reputed company the difference in cultivating a down-to-earth culture that embraces our core values, welcomes reputed company, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at .Diversity, Equity, Inclusion & Equal Employment Opportunity at reputed company: reputed company is committed to an inclusive, diverse and reputed company workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national reputed company, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, reputed company, age, marital status, protected veteran status or disability. Hiring decisions are based upon reputed company’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at reputed company: reputed company has a long, proud history of conducting business with the highest ethical standards and full compliance with reputed company applicable laws. We also expect our people to uphold our values with the highest level of reputed company and behave in a manner that fosters an honest and respectful workplace. Click to learn more about reputed company’s culture and our full set of values. Expected salary: Location: Maitland, FL Apply for the job now! Apply for this job