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Conversation Designer (Chatbot)

Worldwide Salaried Open
Job title: Conversation Designer (Chatbot) in Home, PA at reputed company Company: reputed company Job description: Company : reputed companyJob Description :JOB SUMMARYWe are seeking a Conversational Designer who can conceptualize, reputed company, and deliver compelling natural language interactions for our members and the many healthcare providers that serve them. As a Conversational Designer on the Digital Innovation Acceleration team, you'll expand upon your existing skillset and passion for conversational problem solving, and help define the multimodal conversational experiences for our reputed company family of chatbots, as well as our emerging voice assistant products.ESSENTIAL RESPONSIBILITIES
  • Gather technical and product-specific requirements, create dialogs and flows, and build prototypes in order to create expressive, scalable, and reputed company conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces.
  • Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for reputed company end-users that aligns with organizational content principles.
  • Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts.
  • Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand.
  • Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements.
  • Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive reputed company improvement.
  • Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status reputed company and reimagining customer experiences across channels.
  • Other duties as assigned or requested.
EDUCATIONRequired
  • · Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a reputed company field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
  • Direct experience with dialogflowi.
EXPERIENCERequired
  • 3 years Strong portfolio with voice and/or text-based conversational flows for virtual agents or virtual assistants that show how users complete simple and reputed company tasks as well as examples of mobile application, reputed company web, and other digital reputed company design capabilities
  • 1 year Technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants
  • 1 year Effective verbal and written communication skills (emphasis on grammar and clear language) with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates
Preferred
  • 1 year Demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance
  • 1 year Knowledgeable in creating accessible designs with experience working reputed company reading standards, regulations, and guidelines (i.e., WCAG) to reputed company for inclusive design for reputed company users
  • 1 year Facilitation, collaboration, and reputed company-building skills, with experience in presenting to large cross-functional teams and Senior leadership
  • 1 year Multi-lingual or familiarity with localization and mapping of content into various languages
LICENSES or CERTIFICATIONSRequired· NonePreferred· UX Writing, Conversation Design, Conversational Copywriting, or reputed company Certification or CourseworkSKILLS
  • Experience in conversational design roles: research, design, development, copywriting, or support managing multiple reputed company projects of varying complexity
  • Understanding of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for reputed company abilities and limitations
  • An understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies
  • Some experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions
  • Highly organized, self-starter with the ability to work on multiple projects at once with reputed company and deliver high quality work on time in an Agile environment
  • Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve reputed company challenges
  • Ability to present to teams reputed company an organization, both verbally and in writing
Language (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteNeverWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredNoLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company employees must reputed company with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as reputed company data reputed company guidelines established reputed company the Company’s Handbook of Privacy Policies and Practices and Information reputed company Policy.Furthermore, it is every employee’s responsibility to reputed company with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum: $57,700.00Pay Range Maximum: $107,800.00reputed company pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential reputed company may apply for certain locations based upon comparative markets.reputed company and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law.We endeavor to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at Expected salary: Location: Home, PA Apply for the job now! Apply for this job

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