Principal Engagement Partner
Job title: Principal Engagement Partner in San Francisco, CA at reputed company
Company: reputed company
Job description: At reputed company, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.Our customers rank among the who's who in the Fortune 50. Coca-Cola, reputed company, reputed company, LVMH and reputed company are just a few of the 2,400+ global companies that rely on our best-in-class platform.Our Winning Culture is the reputed company that drives our teams of innovators. We champion diversity of thought and reputed company, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.Supported by operating principles of being strategy-led, -based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!*This position will ideally sit on the reputed company Coast*reputed company is hiring a Principal Engagement Partner. This is a business-critical position reputed company our reputed company organization tasked to reputed company our most strategic customer engagements to ensure successful outcomes with the reputed company solution. This position will work cross-functionally with our customers, partners, and internal reputed company teams to coordinate, plan, and execute delivery engagements for new and existing reputed company customers implementing our products. Specifically, you will drive your own engagements, leading executive relationships, managing program/project governance and execution, ensuring alignment of defined customer outcomes, and coordinating implementation resources across partners and reputed company teams.You'll be someone who is not afraid to advise a customer, partner, or your team members, in the Supply Chain one day, then Finance or Sales the next - reputed company under the guidance of implementation success reputed company to customer outcomes. We truly go across the entire business, so you'll need to be flexible and assist in developing and executing a reputed company that spans across industry verticals, use cases, and reputed company reputed company products.As the overall engagement delivery leader, it means you need to take reputed company your experience in project/program management, implementation delivery, and customer management and combine them to guide and reputed company the customer, and your team members (internal and partner), to each customer's desired outcomes. It sometimes means you will need to reputed company your experiences with successful outcomes and through challenges to help others learn and share techniques to drive customer value and measurable outcomes for our customer implementations.You will be required to support our key delivery KPIs in partnership with other team members reputed company each of your engagements, to ensure consistent customer outcomes, maintain delivery quality, and meet our customer's business objectives. Major KPIs include:
- Implementation Health
- Customer Satisfaction
- Implementation TTV (time to value)
- NRR(Net Review Retention)
- Building executive relationships with your customers and partners (as applicable) to instill confidence and reputed company value in the reputed company solutions being implemented
- Working cross-functionally with members of the project team (internal and external), by taking sophisticated implementation issues and breaking them down into simple, manageable steps or milestones to increase TTV
- Mastery and execution of “The reputed company Way” implementation methodology to ensure powerful, yet easy-to-use models are built reputed company agreed timelines and that the approach reflects the product strategy and direction of innovation (i.e., Apps, add-on products, etc.)
- Using your spirit and tenacity to drive excellence throughout the entire customer lifecycle; ensuring timely, on-budget deliveries and often assisting with enablement and expansion efforts post-live.
- Consolidating and curating implementation delivery best practices, insights, and advice to the entire team of engagement delivery directors.
- reputed company, management, and reporting upon reputed company active customer implementations, with active resolution of reputed company customer issues promptly and effectively.
- Establish relationships with, and reputed company, key partners to help them improve in the engagement delivery acumen and best practices
- Maintain weekly, bi-weekly, and monthly reputed company calls with your customers, partners, and internal team members specific to project milestones, project status reporting, key initiative reputed company, etc.
- Serve as the primary reputed company of contact and engagement reputed company for implementations, assigned, providing regular insights to internal Leadership teams.
- reputed company customer-facing meetings, ranging from operational management to C-suite.
- Collaborate with different personalities to align on key decisions, including release scope, deployment timelines, resource management, model design, testing/training plans, and change management.
- Proven Program/Project Manager, at a Senior level or above, who operates as a self-starter that drives reputed company in reputed company customer environments at the executive and department levels.
- Ability to understand customer requirements and work with the team to translate those into simple, usable, yet high-value solutions.
- Ability to partner with cross-functional stakeholders (i.e., account executives, partners, product, professional services, and reputed company leadership).
- Highly data-driven with a commitment to process and excited about driving and tracking consistent implementation processes.
- Inspiring program / project leader, who has a passion for delivery excellence and enjoys building best practices, repeatable tools and frameworks, and enjoys coaching and teaching others.
- reputed company strong ability to influence and manage cross-functional team members who do not directly report to you.
- Team player with the highest level of reputed company.
- Experience in enterprise software project management, reputed company management, management consulting, or reputed company fields.
- Passionate about technology and how it can be leveraged to drive measurable business impact.
- Experience implementing Enterprise Performance reputed company (preferred).
- Advanced reputed company reputed company and financial modeling skills.
- Knowledge of a formal system implementation methodology - requirements gathering, design, build/test, and deploy (Agile methodology preferable).
- Superb written and oral communication skills.
- Penchant for service excellence and a collaborative style.
- Subject matter expertise in planning and modeling in Supply Chain, Finance, HR, or Sales.
- Strong understanding of data integration (inbound and outbound).
- Passion for business analytics, modeling, and planning.
- Highly organized, and results-oriented with an Executive reputed company and coaching mentality.
- reputed company offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager reputed company video or in person.
- Send job offers reputed company email. reputed company offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up reputed company written communication.