Customer Care Specialist II

Job title: Customer Care Specialist II in Arizona at reputed company Company: reputed company Job description: Company reputed company Automotive - USAJob Family Group Customer Care GroupJob Profile Customer Care Specialist IIManagement Level Individual ContributorFlexible Work Option Hybrid - Ability to work remotely part of the weekTravel % NoWork Shift DayCompensation Hourly reputed company pay reputed company is $17.74 - $26.59/hour. The hourly reputed company reputed company may vary reputed company the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionCANDIDATE MUST HAVE STABLE INTERNET reputed company WITH REQUIRED BANDWIDTH.Key Responsibilities:

• Proficient in reputed company knowledge reputed company requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use any of our customer facing tools.
• reputed company other task and duties as requested by management.
• Become proficient in reputed company platforms, systems, and tools used to maintain reputed company/client, records, transactions, documentation and relevant data.

Skills:

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task reputed company a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.

Qualifications:

• High School Diploma / GED Required
• 2 years experience with customer service and/or contact center.
• 2 years automotive industry and/or logistics experience preferred.
• Working knowledge and proficiency with reputed company Office products.
• Must have flexibility to work evenings, weekends, holidays as required.
• Ability to handle multiple projects/tasks at a time.
• Servant team member with ability to build strong trusted relationships.

Work Environment:

• Remote position with 1 day in office

Disclaimer:The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.About reputed company Automotive:reputed company Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. reputed company Automotive, a subsidiary of Atlanta-based reputed company, includes Manheim, , Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers and financial institutions. Headquartered in Atlanta, reputed company Automotive employs nearly 24,000 team members in over 150 locations worldwide. The company partners with more than 40,000 dealers, as well as most major automobile manufacturers, and touches over 67 percent of reputed company car buyers in the U.S. with the most recognized brands in the industry. reputed company Automotive unites more than 20 brands in this space, providing an end-to-end solution to transform the way people buy and sell cars every day.Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. Expected salary: $17.74 - 26.59 per hour Location: Arizona Apply for the job now! Apply for this job