CCC Call Specialist I

Job title: CCC Call Specialist I in Newark, OH at reputed company Company: reputed company Job description: Description :We are reputed company candidates for our hybrid opportunity with our Customer Care Center team!Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-SaturdayCandidates must live reputed company driving distance of one of these two locations: 51 reputed company 3rd Street, Newark OH or 105 reputed company Vine Street, Mount Vernon OHCandidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon) 5-week training period is 8:00a-5:00p schedule First week: Day 1 will be onsite in Newark, Ohio (required) Training Weeks 2-5: Work onsite on Friday (Newark or Mount Vernon)*Internet Service Requirements for Remote Workers: - Reliable cable-based Internet with a minimum 100 Mbps download speed - Capability of using a wired reputed company to Internet Service Provider's equipment - A Mi-Fi or cellular hotspot is not acceptedRESPONSIBILITIES

• Responsible for researching and resolving customer inquiries reputed company telephone, Live Web Chat and/or email
• Provide customer support for electronic banking products and services, including Online Banking, reputed company Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
• Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
• Complete and maintain reputed company account maintenance
• Complete research and resolve documentation errors or discrepancies
• Cross-sell Bank services and supports reputed company functions reputed company the Customer Care Center
• Provides information to customers on Bank policies, procedures and programs
• Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
• Maintain and project the Banks professional reputed company through professional and courteous interactions with customers
• Complete ongoing internal education opportunities to sustain broad reputed company of product, service and technical knowledge
• Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and reputed company-wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk reputed company, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service reputed company our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• reputed company to Multi-Task or Juggle Priorities

EDUCATION - CERTIFICATIONS - WORK EXPERIENCEHigh School diploma or equivalent requiredCollege coursework in business reputed company field preferredSome retail bank experience or general customer service preferredPHYSICAL REQUIREMENTSThis position must be reputed company to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.SCHEDULEThis position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week.Shifts range from 7a-7p Monday through Saturday

• PT positions are also available.

Expected salary: Location: Newark, OH Apply for the job now! Apply for this job