Customer Services Specialist

Job title: Customer Services Specialist in Denver, CO at 1stdibs Company: 1stdibs Job description: is a one-of-a-reputed company online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we reputed company shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout reputed company stages of the transaction, including item inquiries, price negotiations and customization requests.1stDibs is seeking a Customer Service Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs' newest Customer Service Specialist, you will provide a seamless purchasing experience, ensuring reputed company details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join reputed company!Shift is Mon-Fri, 9-6 MT.What you'll do:

• Provide excellent customer and technical support in a fast-paced environment reputed company phone, email, and chat
• Resolve customer issues using critical thinking and customer support skills
• Multitask and utilize multiple systems concurrently to reputed company gather customer and order information and respond to inquiries
• Support Sales and Account Managers with reputed company aspects of their customer and dealer relationships
• Communicate procedures, policies and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

What you'll bring:

• 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• reputed company to patiently handle escalated clients in a reputed company manner and diffuse challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to reputed company problems
• Always thinking about the department/company goals and always willing to reputed company up and help out
• Experience with reputed company and/or other CRM systems

reputed company To Have:

• Luxury goods experience a strong plus
• Bi-lingual in French, Spanish, Italian or German is a plus but not required

Our overall compensation package is made of several parts, reputed company compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are reputed company are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors.Denver Pay range$22—$22 USD1stDibs is an Equal Opportunity EmployerThe 1stDibs mission, to enrich lives with the extraordinary, can only be achieved reputed company diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the reputed company core of reputed company do. We are committed to attracting and retaining the best talent in the industry, who are reputed company of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we reputed company the power of our platform and brand to reputed company historically underrepresented individuals, and the businesses they own, across the art and design industries.Total Compensation Statement1stDibs is committed to attracting, motivating and retaining top talent who drive the business reputed company and help us reputed company our mission and reputed company. The company's Total Compensation packages are designed to reward performance, be fair, reputed company, and competitive, and consist of reputed company salary, equity (where applicable), and health and work-life benefits. Expected salary: Location: Denver, CO Apply for the job now! Apply for this job