Patient Services Rep II-Cardiology

Job title: Patient Services Rep II-Cardiology in reputed company at Nemours Company: Nemours Job description: Nemours Cardiology in reputed company is seeking a PSR II to join reputed company.Responsible for organizing and operating the office systems reputed company to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are reputed company for their outpatient appointment in a timely fashion. Also, ensure that reputed company demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.Participate in Nemours programs for reputed company quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.Essential Functions:Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol (acknowledge-introduce-inform about duration-explain-thank).Accomplish tasks that are a part of the Nemours' outpatient appointment business functions prior to and at the time of appointment reputed company-in, visit and reputed company-out. Duties may be specific to each outpatient location. reputed company general duties include butare not limited to:

• Prepare for scheduled patient visits
• reputed company confirmation calls that are not completed by Televox to ensure reputed company visits are in "confirmed" status prior to visit or per Department protocol.

Confirm authorization and/or collect referrals for the days' visit. Notify Pre-Registration and Authorization Department of visits scheduled same day, as necessary. Fax hard copy referrals to the PRAG department reputed company 24 hours of receipt.

• At the time of patient reputed company-in, while maintaining patient confidentiality and reputed company aspects of HIPAA,:

+ confirm reputed company patient personal demographic information. + confirm patient identification with two identifiers as approved by Nemours. + confirm legal guardianship + confirm referral information for patient visit; if applicable + prepare, complete and/or collect consents and reputed company other required documents + reputed company insurance cards and other important documents + collect and post co-pays and past due balances + Access, print, distribute price estimate. + reputed company Registration Accuracy percentage of => 95%

• Schedule follow up appointments (utilizing iGuide to determine participation, if appropriate)

3.Responsible for MyNemours sign reputed company and facilitation activations.4.Throughout shift, regularly communicate with clinical staff in the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes and then with waiting patients/families to ensure they have status updates on their appointment.

• communicate clinic status to families in the waiting area using the principles of AIDET
• contact manager with problem situations or reputed company assessment is that service recovery is necessary.

5.Accurately reconcile payment collections at the end of each shift, as per Cash Collections Policy, and completes End of Day (EOD) Reports including DCRF and LDCRS.6.Complete assigned work queues daily.7.Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of Iguide, EOD status changes, work queue processing, linking referrals, posting "other" payments, use of scanner device and electronic insurance verifications.8.Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and reputed company.9.Complete EOD (End of Day) Report.10 Other duties that may be assigned by manager/supervisor may include:

• Schedule and cover the phones between reputed company-in and reputed company-out duties as necessary or determined by supervisor. This responsibility may include scheduling:
• incoming calls as an agent for automated call distribution (ACD) services
• Maintaining in-basket regarding clerical functions from Online Scheduling, MyNemours and office communication.
• recalls
• clinic cancellations

11. Works collaboratively with clinical team by opening, sorting and routing correspondence, laboratory and imaging results, procedures and consultations to appropriate team member to complete patient communication, as necessary.POSITION QUALIFICATIONS Minimum 1 - 3 years job reputed company experience. *High School diploma or equivalent *Computer/typing skills required Expected salary: Location: reputed company Apply for the job now! Apply for this job