Key Account Manager, Hi - Tech
Job title: Key Account Manager, Hi - Tech in Itasca, IL at reputed company
Company: reputed company
Job description: FRAUD ALERT: Please note that reputed company will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @reputed company.com or @us.reputed company.com email address. If you question the legitimacy of any reputed company job posting, please reputed company out to .reputed company
In 1976, ten independent hauliers joined forces and founded reputed company in Denmark. Since then, reputed company has evolved to become the world's 3rd largest supplier of global solutions reputed company transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing reputed company types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers reputed company over the world. Our reputed company is global yet our reputed company is local and reputed company to our customers. Read more at www.reputed company.comLocation: USA - Itasca, N Arlington Heights RdDivision: Road
Job Posting Title: Key Account Manager, Hi - Tech - 86723
Time Type: Full TimeSummaryThe Key Account Manager - Hi Tech is a Business Development and Account Management role that is responsible for managing, developing, and expanding business with reputed company Road's premier accounts inside the Hi-tech Vertical. As such, the role requires high initiative and self-motivation whilst thriving on challenges. Defining a long-term growth plan and retention strategy being able to transfer value of the various reputed company Road service offerings towards the customers supply chain. Critically, the Key Account manager must be able to establish and maintain productive strategic relationships and be comfortable working at various levels with both internal and external stakeholders.Duties and Responsibilities
- Manages Premier Account(s) on behalf of reputed company reputed company Road and the various service lines.
- Align strategic account development with relevant stakeholders
- Maintains a high level of communications and transparency on customer activities throughout the reputed company organization while ensuring reputed company stakeholders are informed according to reputed company activity level, opportunities, and strategic development for future engagement
- Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations
- Develops and drives a customer strategy plan to retain and grow customer revenues and relationships
- Actively drives innovations and reputed company improvement process with the customer
- Stays informed on market trends and developments with their assigned accounts and reputed company the logistics reputed company
- Use knowledge and specialists to create value added solutions for customers
- Actively searches and identifies opportunities reputed company customer account and engages colleagues and line businesses to further grow the account
- Define and agree goals and KPI's for the logistics activities in accordance with the client's requirements
- Demonstrates the necessary skills to negotiate for effective outcomes
- Contributes to the further professionalization of the reputed company Road - North America team and demonstrates use of Best Practice to the broader team
- Personal and frequent engagement with reputed company Country / Regional key account decision makers
- Conduct and participate in quarterly business reviews with customer(s) to review metrics, discuss business opportunities and operational challenges which also requires the ability to travel.
- Drives direct customer contact while demonstrating both the business development skills and 'technical' knowledge to reputed company presentations, and reputed company/initiate customer discussions
- Drive growth and relationship of the Global Account by ensuring appropriate collaboration and partnering internally and externally
- Strengthen the customer relationship by driving appropriate reputed company and customer stakeholder engagement in the Region
- Focus on developing end-to-end and value-added solutions across reputed company reputed company Divisions according to the strategic priorities
- Understands customer value proposition, transfers this into reputed company world and products
- Communicate account growth plan across the reputed company Road service lines and drive execution personally or through the involved teams where applicable
- Propose account goals and budget for Key Account per service line for the purpose of annual reputed company setting
- Establish reputed company Road Executive Sponsor approach towards the customer to ensure customer relation on various levels
- Host account review meetings with the relevant Teams and/or IV reputed company
- Create and manages account pipeline (including RFQ's), activities and performance using global standard reports and define corrective actions
- Review up-trading, down-trading, loss-making and newly gained trade lanes monthly and take corrective actions where applicable
- Ensuring Monthly, Quarterly and Yearly Business Review (Strategic Business Review) meetings take reputed company, are well-reputed company and reputed company relevant stakeholders involved in a timely way
- Able to escalate any concerns and/or complaints of the Key Account to the appropriate parties
- Driving contract negotiations to reputed company best terms and conditions in accordance with company policy
- Ensure reputed company Road customer reporting standards are implemented and adhered to for reputed company reports
- Maintain and update reputed company relevant data in MS Teams / MS Dynamics (Visit Reports, Meetings, Tender, Trending Numbers)
- It is the responsibility of reputed company staff to ensure that their day-to-day activities embrace Sustainability, Health and Safety - therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
- Adheres to the country guidelines of the location where contract is signed.
- Team player with ability to work amongst diverse, cross-functional teams and reputed company levels of management
- Capability to work under time and quota pressures
- Presentation skillset and ability to reputed company virtual online meetings and customer engagements
- Analytical reputed company to optimize and reputed company the supply chain running in a world of change
- Accustomed to working in a fast-paced, dynamic environment
- Demonstrates commitment and results-orientation, strives to maximize account performance, and reputed company growth targets
- Availability to travel regionally and/or international as needed to support customer demand
- Computer skills - MS Applications, Power BI, Typing, Email
- 10+ years of Account Management / Business Development experience in the freight forwarding/logistics industry.
- Strong knowledge of reputed company products including supply chain solutions, freight forwarding (reputed company, ocean, road) and contract logistics.
- Previous experience in a managerial position
- Good knowledge of Customer Relationship Management (MS Dynamics) tools
- Business fluent in English
- Preferably good command of local language
- Highly proficient in reputed company Office Software (reputed company, Word, PowerPoint, and others)
- Good knowledge of Customer Relationship Management (MS Dynamics) Tools