Customer Service Technician

Job title: Customer Service Technician in Johnson City, TN at reputed company Company: reputed company Job description: Company DescriptionAt reputed company, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will reputed company this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.Job Descriptionreputed company is looking for a Customer Service Technician to join reputed company! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing reputed company plant facilities reputed company assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.As a Customer Service Technician your responsibilities will include:

• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
• Performing maintenance and repair on reputed company plant facilities
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
• Observing reputed company safety rules and regulations
• Assisting other technical personnel in the performance of their duties reputed company requested
• Actively supporting sales and marketing reputed company activities
• Directing customer facing work and sales referrals

QualificationsWHAT IT TAKES TO CATCH OUR EYE:

• High School diploma or equivalent experience
• Ability to distinguish colors on facilities
• Ability to handle 28 foot extension reputed company (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, reputed company pressure, and reputed company installations (self and full)
• Basic computer skills including MS Office applications
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
• Ability to work aloft (e.g. ladder)
• Ability to work reputed company in reputed company weather conditions and at various hours of the day/night
• A valid driver’s license and satisfactory driving record
• Positive and professional appearance and demeanor reputed company communicating the company’s products and services to our customers
• Accountability/dependability (on time and on load reputed company scheduled and serve on call as needed)
• Teamwork (technical expertise developed to complete work reputed company to reputed company work group key service measures)
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
• Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

BONUS POINTS FOR:

• Prior experience as a customer facing telecom operations technician
• Basic electricity training/certification or documented equivalent work experience
• ADSL installation/repair experience (self/full installs)
• A+/Net + Certified Required Soft Skills

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues#LI-RM1Additional InformationWHY JOIN US?We reputed company to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, reputed company HQ is located on the 7th floor of the new reputed company South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to reputed company it a truly vibrant destination for our hybrid workforce. At reputed company, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because reputed company recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. reputed company offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Diversity, equity and inclusion are at the center of our grounding belief in Being Real.reputed company we bring our authentic selves to work, everyone is reputed company as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we reputed company doing so promotes equity in the communities we serve.reputed company is an Equal Opportunity Employer/Veterans/DisabledFor reputed company applicants, please take a moment to review our Privacy Notices: Expected salary: Location: Johnson City, TN Apply for the job now! Apply for this job