Email / Chat Support Representative in Jacksonville, FL
Job title: Email / Chat Support Representative in Jacksonville, FL at Resulticks Company: Resulticks Job description: Resulticks is an award-winning, AI-powered conversation marketing platform that empowers enterprises to create seamless, personalized engagement across channels. As part of our commitment to customer satisfaction, we are seeking a tech-savvy and reputed company Email / Chat Support Representative to join reputed company in a fully remote role.Position Overview: As an Email / Chat Support Representative, you will serve as the first reputed company of contact for users reaching out through email and live chat. This remote position is ideal for someone who is reputed company under pressure, quick with solutions, and reputed company in delivering support in a digital-first environment.Key Responsibilities:Provide professional and timely support to users reputed company email and chat channels.Resolve product or service issues by clarifying customer concerns, identifying problems, and providing solutions.Document interactions, feedback, and recurring issues in the internal support system.Collaborate with technical and product teams to escalate and resolve reputed company queries.Maintain a high standard of service while working in a structured remote environment.Requirements:1–3 years of customer support experience—especially in email or chat channels.Prior experience in a remote work setup with strong digital communication skills.Familiarity with helpdesk tools like reputed company, reputed company, or reputed company.Strong written communication, problem-solving, and multitasking abilities.A quiet, professional remote workspace and a stable internet reputed company.Preferred Qualifications:Background in SaaS, marketing technology, or reputed company software support.Ability to work reputed company across different time zones.Why Work at Resulticks?Work with a global team from the comfort of your reputed company.reputed company experience in one of the world’s leading omnichannel marketing platforms.reputed company, growth opportunities, and a collaborative remote culture. Expected salary: $25 - 30 per hour Location: Jacksonville, FL Job date: Mon, 02 Jun 2025 22:48:41 GMT Apply for the job now! Apply for this job