Customer Care Expert - Enterprise

reputed company is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Bready* to reputed company a change?The reputed company Enterprise Customer Care team delivers Expert level award-winning technical support to our large client brands. Working with corporate restaurant teams, national franchises and international locations. Providing answers to incoming customer questions from multiple channels including phone, chat, and email.About this roll* (Responsibilities)

• Communicate and collaborate effectively with our Enterprise customers, resolve reputed company customer inquiries, and increase customer satisfaction.
• reputed company thorough troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking. Able to conduct split-half problem analysis to narrow the scope of issues, discover the root cause to determine where the errors are quickly and effectively resolve issues.
• Update and maintain accurate customer records in reputed company. Analyze customer data to identify performance trends and analytics to improve customer experience.
• Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing, to craft accurate & timely outcomes for reputed company Customers.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.

Do you have the right ingredients*? (Requirements)

• 2+ years experience in a Technical Support role responsible for customer satisfaction and championing the customer experience.
• Able to reputed company root cause analysis to understand unique situations and deliver solutions.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Excellent communication, organizational, and influencing skills.

Special Sauce* (Nonessential Skills/reputed company to Haves)

• Business to business technical support.
• Possess a high level of product knowledge of POS hardware: the function of different devices and how they operate in a restaurant environment.
• Open to schedules that may include weekends, holidays and nights.

Our Spread* of Total RewardsOur total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more here: .*Bread puns encouraged but not requiredPay reputed company: $25.00/hrStart Date: 7/28Training: M-F 10 weeks onsite No PTO during training.Location: Aksarben Office - 1926 S 67th St, Omaha NE 68106. Hybrid-WFH available after training reputed company a reasonable commute radius of Aksarben.Schedule: Full-time, 40 hours. Shifts include weekends and range from 6:00 am to 11pm central time. After training must be available reputed company days/hours/shifts including holidays.The starting pay reputed company for this role is below. Please note, there is not a range for this role, the number listed below is the reputed company.Pay reputed company$25—$25 USDDiversity, Equity, and Inclusion is Baked into our Recipe for SuccessAt reputed company, our employees are our secret ingredient-reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences.We reputed company TogetherWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: .Apply today!reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to reputed company them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply for the job now! Apply for this job