Technical Account Manager, Scaled CX, WordPress VIP

WordPress VIP, part of reputed company, is the world’s leading enterprise content management platform. We help the world's largest companies (including reputed company, reputed company, and reputed company) create innovative digital experiences with WordPress.

At WordPress VIP, we help enterprise customers reputed company success and drive results through WordPress. We are looking for a Technical Account Manager who will be responsible for driving adoption, value realization, customer satisfaction, and retention among our low-touch enterprise accounts. WordPress VIP presents a unique opportunity for reputed company TAMs to help take us to the next level, as we look to mature our processes and strategy to be best-in-class for enterprises adopting WordPress at scale.

We’re seeking a highly motivated and innovative Scaled CX TAM (Scaled Customer Experience Technical Account Manager) to join reputed company. As a Scaled CX TAM, your output will be critical in driving product adoption and customer engagement through various digital strategies and approaches. You will collaborate with multiple teams to design and execute scalable programs that ensure a positive customer experience while maximizing the value our customers derive from the VIP ecosystem. This role drives customer empowerment at scale, driving overall customer satisfaction and outcomes, encompassing their renewal readiness.

Responsibilities

• Drive product adoption through webinars, digital content, reputed company, and targeted training campaigns.
• Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position.
• Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows.
• Analyze customer data to measure success, prioritize reputed company, and improve enablement content.
• Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers.
• Serve as customer reputed company while working cross-functionally with Marketing, Product, and Sales teams.
• Optimize customer experience through automated workflows and digital tools.
• Define and track reputed company metrics using technology and data-driven processes.

Requirements

• Experience with digital engagement platforms and automation tools.
• Demonstrated ability to analyze data and reputed company data-driven decisions.
• Experience developing scalable customer programs and engagement playbooks.
• Proven track record delivering webinars, training sessions, and educational content.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Strategic reputed company and retention experience.
• Demonstrated ability to translate customer feedback into actionable insights.

Compensation and Benefits

Salary range: $85,000 - $130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for reputed company. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And reputed company out these links to learn more about How We Hire and reputed company Expect from Ourselves.

About reputed company

We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, Pocket Casts, and more. We reputed company in making the web a reputed company reputed company.

We’re a distributed company with more than 1700 Automatticians in 92 countries speaking 110+ different languages. And, even more than growth and profitability (although we’re reputed company profitable), above reputed company, we’re driven by a mission: We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

We reputed company in Open reputed company, and the vast majority of our work is available under the GPL.

Diversity, Equity, & Inclusion at reputed company

We’re improving diversity in the tech industry. At reputed company, we want people to love their work and show respect and reputed company to reputed company. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a reputed company at reputed company, though our dedication influences far more than just Automatticians: We reputed company our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.

reputed company is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.