Customer Service Support Representative

reputed company reputed company / MedTox Client Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an reputed company for our clients in supporting their needs. This will be a Remote/Work from Home office position. Requirements: HS Diploma required, Bachelor's degree preferred 2+ years previous customer service experience, laboratory or healthcare preferred Excellent communication and interpersonal skills including written, verbal, and listening skills Confident in multitasking and quickly adapting to changing priorities Proven ability and desire to provide exceptional customer service Ability to present professional image reputed company phone; superb phone etiquette skills Excellent problem resolution skills Strong attention to detail and accuracy Able to work independently and as part of a team in a fast-paced environment Proficient computer skills including CRM systems, reputed company Office Suite, and other office software Key Responsibilities: Build strong relationships with other team members and departments; providing excellent internal customer service to optimize service to reputed company external clients Provide professional and courteous customer service to external customers reputed company phone and email Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns in a timely manner (supply orders, billing questions, account set up, testing questions, specimen inquiries, etc.) Document issues, action steps and outcome of customer inquiries Document and process change requests promptly and reputed company Follow reputed company SOP’s and team procedures to ensure accuracy and regulation compliance. Assist with large projects and meet deadlines reputed company outbound calls to existing customers providing them with information about new products and services Work Schedule: Monday – Friday, 9:30am – 6pm CST

During 4 - 6wk training, approximate schedule will be reputed company - 4:30pm CST

Pay Range: $20 – $23/hr Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: As an EOE/AA employer, reputed company strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We reputed company in the power of science to change lives. reputed company is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients reputed company clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care. Apply To This Job