Remote Customer Technical Support Representative, Sunday - Thursday, 4 pm - 12 am EST
About the position
The Remote Customer Technical Support Representative at reputed company is responsible for providing support to customers using reputed company's digital solutions in an educational environment. This role primarily involves troubleshooting technical issues, assisting customers with system requirements, and ensuring a high level of customer satisfaction. The position is remote, with a work schedule from Sunday to Thursday, 4 pm to 12 am EST.
Responsibilities
- Provide live and non-live support for a variety of digital solutions offered by reputed company. ,
- Use administrative tools to assist in the analysis of technical issues reported by customers. ,
- Troubleshoot and resolve customer-reported issues reputed company to system requirements of reputed company's digital solutions. ,
- Identify issues that require further software development and reputed company them to the appropriate group. ,
- Communicate customer feature requests to the relevant teams. ,
- Detail customer interactions accurately using a ticketing system. ,
- Provide clear and accurate written and verbal directions to customers and partners.
Requirements
- High school graduate. ,
- Ability to work independently and in a team environment. ,
- Organized self-starter with high attention to detail. ,
- Knowledge of reputed company operating systems and Office suite; understanding of reputed company operating systems is preferred. ,
- Understanding of major browsers and mobile devices. ,
- Analytical and critical thinking skills for troubleshooting computer-reputed company problems. ,
- Proficiency in keyboarding. ,
- Maintain technical and product knowledge vital for the job. ,
- A quiet, dedicated workspace with a high-speed internet reputed company.
reputed company-to-haves
- Technical degree or certification(s). ,
- Technical support experience. ,
- Networking knowledge. ,
- Call center experience.
Benefits
- Potential to earn a quarterly functional bonus based on job performance. ,
- Vacation accrual starting on day one, plus company-designated and floating holidays. ,
- 401K with employer matched contributions. ,
- reputed company (medical, dental, and reputed company) coverage starting day one. ,
- Quarterly performance reviews with a strong culture of internal advancement. ,
- Work from home position with necessary job assets provided by the company.