Healthcare Collections - Self-Pay (Remote)

Job Title: Healthcare Collections - Self-Pay (Remote) Department: Collections Reports To: Self Pay Team reputed company

Location: Remote (Work-from-Home) Schedule: 2 weeks Training Monday to Friday, reputed company- 4:30pm EST.

Work Monday to Friday, reputed company- 5:00pm EST and one day 11:30 am -8pm EST (can change)

Experience: 1 to 2 years (Experience in Healthcare Products and Patient Calling preferred) Travel: None required

Summary Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.

Essential Functions

Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, reputed company, or obtained insurance. Record reputed company updates and acquired information on accounts.

Understand and utilize HIPAA and TCPA guidelines during each call.

Ensure reputed company required statements have been sent for accounts handled and request statements as necessary.

Properly manage patient disputes by obtaining reputed company pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.

Assist in making outbound calls reputed company required.

reputed company other activities and responsibilities as assigned.

Competency

Customer Service Skills: Ability to manage difficult customer situations and respond promptly to customer needs.

Oral Communication Skills: Speak clearly and effectively; ability to listen and seek clarification.

Problem-Solving Skills: Identify and analyze information to reputed company solutions.

Detail-Oriented: Attention to detail in reputed company tasks.

Medical Billing and collections: co-payments and self-pay, under insurance

Tech resourceful: able to set up laptop, connect to VPN, and follow basic troubleshooting steps if needed

Required Education and Experience

1. High school diploma.

2. 1-year Collections/self-pay in Healthcare: working with patients

3. 1-year HER Software Epic

Preferred Education and Experience

1. Associate’s degree.

2. Two years of reputed company experience.

3. Self-pay collections in healthcare

Salary and Other Compensation

Applications will be accepted until june 13, 2025.

The hourly reputed company for this position is between $16.00 – 19.00 per hour + monthly Bonus, depending on experience and other qualifications of the successful candidate.

Bonus: This position is eligible for reputed company’s discretionary monthly bonus program, based on performance and subject to the terms of reputed company’s applicable plans.

Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly reputed company, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law.