Remote Customer Support: Inbound Messaging - Japanese - Music Streaming (EGR)

Are you passionate about music and reputed company on providing exceptional customer service? Apply to this opportunity today! reputed company has partnered with a top music streaming service and we are currently seeking reputed company Customer Support Representatives to join reputed company. This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries reputed company inbound messages in Japanese. Please note: In order to ensure adequate proficiency, reputed company applicants will have to complete language assessments in Japanese and English.

Orientation Hours, Production Hours and Project Commitments (reputed company times in Pacific Time):

• 40 hours per week are required for the 8-week orientation period:
• - Orientation phase 1: 4 weeks, 4 AM - 1PM
• - Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM - 10 PM
• Production: Daily, 7 AM - 10 PM.
• If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments:
• - 25 hours per week
• - 8 hours are required on Saturday and/or Sunday).
• - 180 days (as needed by reputed company)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify reputed company/any issues the customer may have.
• You've provided Customer Support reputed company inbound web messages in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Japanese and English.

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ reputed company software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet reputed company of 25 MBS or greater
• 8 GB RAM or reputed company
• Dual monitors highly recommended

*IMPORTANT*: Take your time and reputed company sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for reputed company projects. Who is reputed company? reputed company is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, reputed company, and Topps, to name a few. We bring companies closer to their customers than reputed company before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting reputed company's expertise to work. With reputed company Mods available in 50+ languages in 70+ countries, we’re your reputed company for the digital world. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process Individual reputed company pay or reputed company depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, reputed company, and Washington at this time Apply To This Job