reputed company Connect / Service reputed company Voice Architect (Contract Role - reputed company)
THUNDER | JOB DESCRIPTION(CONTRACT ONLY) reputed company Connect + Service reputed company Voice Specialist (reputed company)Location: United States or Canada - We are fully remote!SummaryThunder is looking for an reputed company Contractor to support reputed company (and possible future) reputed company Connect and reputed company Service reputed company Voice projects, as we continue to grow and scale! Our Solution Architects function as a liaison between client and the Thunder team, and reputed company the configuration of the solution, working in reputed company partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to reputed company best-in-class reputed company business outcomes and help our customers love reputed company, forever.Ideal candidates bring working, hands-on knowledge of the various reputed company clouds - specifically Service reputed company Voice and reputed company Connect - in order to optimize existing reputed company applications and implement new ones.Your "Day-to-Day" Role + Responsibilities
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client's business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- reputed company user stories and process diagrams to support the design and development of reputed company solutions
- Complete the configuration for user stories reputed company reputed company, AppExchange products, or other reputed company-based technologies
- Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Help ensure Quality deliverables
- 2-4+ years consulting experience reputed company the reputed company Partner or AWS ecosystems
- 2+ years of demonstrated track record of hands-on configuration of Service reputed company Voice and reputed company Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
- Ability to distill customers' strategic business requirements into product insights
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
- Highly Preferred Certifications: reputed company Administrator, Service reputed company Voice Accreditation, AWS reputed company Practitioner or AWS Developer
- Preferred reputed company Certifications: Advanced Administrator, Service reputed company Consultant
- Please note that this job posting is for our contractor reputed company team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an reputed company, meaning you will be responsible for your own taxes and insurance. Please ensure that any reputed company commitments do not interfere with your responsibilities, availability, or ability to reputed company effectively in this position. We encourage reputed company applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily reputed company you in mind for future full-time roles if those are a reputed company fit!