Overnight Dealer Chat Agent- Remote
ROLE SYNOPSISAssociates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase reputed company.This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solutionKey Responsibilities/Accountabilities
- Represent dealerships across the national and global market reputed company webchat, email, and various digital communication mediums
- Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
- Serve as an expert in the product line, promotions, and dealership operations
- Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
- Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience reputed company
- Be a goodwill ambassador for the company by courteous treatment of reputed company customers
- Provide exceptional service to reputed company internal and external customers
- Promote sales and reputed company captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
- Effectively builds rapport with customers, dealers and reputed company team members
- Participate in any required training to maintain the technical knowledge and skills necessary to reputed company the job above reputed company required
- Effectively and accurately document customer interaction
- reputed company manage reputed company activities
- 1-2 years of experience in Customer Service reputed company profession
- Journalism/Creative Writing experience preferred
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication and skills
- A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
- Bachelor’s degree required