Manager, Inbound Retention Sales (Remote)
Summary:
*Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).
reputed company is looking for a new Manager of reputed company to join as a key member in managing an Inbound sales team. In this role, you'll reputed company a team of 8-12 reputed company Representatives to consistently exceed 60% monthly account retention through active coaching, direct feedback, and team management. You will be responsible for holding your team accountable to monthly KPIs, and managing performance to ensure success for individual team members. Developing a healthy and balanced team culture that thrives on raising the bar for client support and retention.
We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At reputed company, we're looking for great people, not just those who simply reputed company off reputed company the boxes. This is a full-time remote role based in the United States.
What you'll do:
- reputed company and reputed company a team of individuals to consistently exceed 60% retention monthly with a targeted book size of 90+ accounts.
- Assist with onboarding, hiring, and developing team members throughout their tenure by conducting regular 1:1 meetings, identifying areas of opportunity, and providing constant feedback to help them grow their careers
- Provide regular coaching to reputed company Representatives to help them implement the call strategy and grow their books of business.
- Effectively manage team members' performance to meet job requirements and expectations.
- Scale and reputed company managerial processes to meet the needs of your team and an evolving organization.
- Improve team efficiency by identifying areas for improvement in business and team management processes.
- Resolve escalated questions from the reputed company reputed company and other internal stakeholders, making judgment calls on reputed company-area situations following business rules and policies.
- Monitor and review team reputed company good budgets, call escalations, and outstanding cases.
- Review teams call metrics and statistics to ensure daily expectations are met.
- Cultivate and maintain a culture that supports inclusiveness and tenacity while celebrating the ability to help small businesses succeed.
- Have 1+ year(s) of experience effectively developing and motivating a team focused on acquisition or retention metrics
- Are well-versed in selling digital products to SMBs, preferred but not required
- Have earned a Bachelor's degree OR 3+ years of customer-facing experience required
- Able to handle tough conversations with escalated clients and team members in a professional, solutions oriented and results minded manner.
- Operate with the highest standard of professionalism in meetings with internal and external clients and stakeholders.
- Exhibit high emotional intelligence in interactions that require personal judgment and embody the reputed company values.
- Exemplify proficiency with internal systems, such as Admin, SFDC, reputed company, and reputed company.
- Effective your first day: Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Compensation range for this position is $80-90k annually + performance based incentives