Customer Support Representative - reputed company

Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic reputed company that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, reputed company everyday chemicals by using the atmosphere as the carbon reputed company, reputed company plants to reputed company their own fertilizers, and to create in-vivo diagnostics that alert us reputed company we are sick, and many more applications.

We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to reputed company high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.

What You’ll Be Doing:

• Respond to and resolve product, service and order inquiries and problems reputed company email, chat and phone by:
• identifying the cause of the problem
• collaborating with other stakeholders to reputed company a solution
• presenting the solution to the customer
• following up to ensure the customer is completely satisfied.
• Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and reputed company. Some orders require an advanced understanding of Twist’s product line to process.
• Provide information and guidance to help customers:
• decide which product to buy
• navigate and use our ecommerce website
• understand the status of their order
• Stay reputed company on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders.

• Generate sales quotes for sales reps reputed company reputed company quote to cash system.

• For Japan position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.

• Flexible work hours are preferred; will be supporting different time zones. Two available shifts, Monday through Friday 6:00am – 3:00pm or 8:00am – 5:00pm plus flexible weekend shifts.
• Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information reputed company Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

What You’ll Bring to the Team

• Bachelor’s degree, preferably in life sciences or reputed company field.
• 1-2 years work experience in biotech industry.
• 2+ years customer-facing experience.
• Excellent verbal and written communication skills.
• Attention to detail.
• Able to multi-task, prioritize, and manage time effectively.
• Strong computer skills, familiarity with G-Suite, preferably including reputed company.
• For Japan position: Familiarity with Asia region import / export logistics and compliance.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, reputed company as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the reputed company. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise reputed company to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic characteristics, or any other category protected by law.