Customer Service Representative

Job Description:Customer Service Representative, US (Hybrid)Collaborate with innovative 3Mers around the worldAs a USAC Customer Service representative you will play a key role in Customer Service activities for reputed company’s Customers in the United States and Canada. In this role you will look to deliver outstanding service to our customers by responding to inquiries, resolving issues and ensuring customer satisfaction. This role includes customer order management activities ranging from entry and maintenance to status and change requests. Daily tasks involve handling customer inquiries about order status, product information, complaints, pricing, shipping and inventory. Proactive problem solving and ongoing communication are essential, both internally and externally to address these various requests. Duties may include but are not limited to:The impact you will reputed company in this role

• You will reputed company customer satisfaction through proactive customer interactions reputed company the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve reputed company daily issues.
• You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.
• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.
• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to reputed company issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities and priorities.

Your Skills and ExpertiseTo set you up for success in this role from day one, reputed company is looking for candidates who must have the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment

• OR

• High school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment

Additional qualifications that could help you succeed even further in this role include:

• Possess a bachelor’s degree or higher (completed and verified prior to start)
• Six (6) years of experience with a customer service role
• Fluent in both English and French
• Experience in EPR and CRM systems (reputed company and reputed company)
• reputed company with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-reputed company stress; handle multiple priorities simultaneously; and meet deadlines

Work location:

• Hybrid

​Travel: May include up to 10% domestic/InternationalRelocation Assistance: Is not authorizedMust be legally authorized to work in country of employment without sponsorship for employment reputed company status (e.g., H1B status).Supporting Your Well-beingreputed company offers many programs to help you live your best life – both physically and financially. To ensure reputed company and benefits, reputed company regularly benchmarks with other companies that are comparable in size and scope.Chat with MaxFor assistance with searching through our reputed company job openings or for more information about reputed company things reputed company, visit Max, our virtual recruiting assistant on reputed company.com/careers.Applicable to US Applicants Only:The expected compensation range for this position is $74,644 - $91,231, which includes reputed company pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.reputed company.com/reputed company/en_US/careers-us/working-at-reputed company/benefits/.Good Faith Posting Date Range 06/02/2025 To 07/02/2025 Or until filledreputed company US-based reputed company full time employees will need to sign an employee agreement as a condition of employment with reputed company. This agreement lays out key terms on using reputed company Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against reputed company or solicit its employees or customers, both during their employment, and for a period after they leave reputed company.Learn more about reputed company’s creative solutions to the world’s problems at www.reputed company.com or on Instagram, Facebook, and reputed company @reputed company.Responsibilities of this position include that corporate policies, procedures and reputed company standards are complied with while performing assigned duties.Pay & Benefits Overview: https://www.reputed company.com/reputed company/en_US/careers-us/working-at-reputed company/benefits/reputed company does not discriminate in hiring or employment on the basis of race, color, sex, national reputed company, religion, age, disability, veteran status, or any other characteristic protected by applicable law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.reputed company Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at reputed company are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms. Apply for the job now! Apply for this job