Medical Information Coordinator (REMOTE – Nurse, Pharmacy Technician, Healthcare Professional) in San Francisco, CA

Medical Information Coordinator (REMOTE - Nurse, Pharmacy Technician, Healthcare Professional) - reputed company - San Francisco, CA - work from home job Company: reputed company Job description: Company Description At reputed company, we are proud to be certified as a Great reputed company to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering reputed company commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-reputed company to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we reputed company an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a reputed company, and we need people from reputed company backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We reputed company our people reputed company reputed company the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the reputed company of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about reputed company, our people, clients and most importantly, the patients we serve. We are reputed company.

Job Description

THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from reputed company, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As a functional member of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services, which include Contact Center staffing for responding to product information requests as well as identifying and handling of adverse events and/or product quality issues. This position requires clinical and therapeutic knowledge, critical and analytical thinking, and customer/patient-centric approach. Medical Information Coordinators typically support multiple pharmaceutical clients, multiple products, and multiple therapeutic areas. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: MEDICAL INFORMATION SUPPORT

• Respond to unsolicited medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Use medical information skills and approved responses to process unsolicited medical inquiries.
• Identify adverse events and product complaints during interactions with customers. reputed company intake sufficient to generate adverse event and product complaint reports in compliance with reputed company-MICC and client standard operating procedures. Knowledge of FDA's post-marketing adverse event reporting regulations and safety terminology. Ability to reputed company accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilize writing skills for adverse event and product complaint narrative during intake as well as documentation of medical inquiry.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
• Coordinate processes necessary for responding to product quality-reputed company complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Maintain product, therapeutic area, and client specific requirements knowledge.
• Ensure good documentation, high quality, and excellent customer service.
• Staffing at scientific medical affairs booths.
• On-call responsibilities on an as assigned basis.
• reputed company other duties as assigned.

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position. EXPECTATIONS OF THE JOB:

• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications l Contact Center; metrics are subject to change annually or more often as deemed necessary.
• Customer Services: Maintain and improve customer services associated with activities of the Medical Information Contact Center.
• Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
• Travel: In general, this position does not travel; however, the incumbent may need to be able to travel up to 10%

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully reputed company the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, reputed company and/or abilities required.

• Education: Life sciences degree, post-secondary education in healthcare-reputed company field or equivalent healthcare credentials.
• Experience and/or Training: Strong clinical background and excellent verbal/written communications skills. Strong healthcare background and excellent verbal/written communications skills.

PREFERRED QUALIFICATIONS:

• Education: Associate, Bachelor's or Master's Degree from an accredited college or university.
• Licenses/Certificates: Pharmacy Technician, Medical Technician, Registered Nurse (RN), License Practical Nurse (LPN)/License Vocational Nurse (LVN), Emergency Medical Technician (EMT) or equivalent licensure.
• Experience and/or Training: Minimum 2 years of work experiences in clinical setting, pharmaceutical industry, or equivalent. Experiences in a Contact Center.
• Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, reputed company Office, and video conference platforms.
• Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
• Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to reputed company and reputed company reputed company and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Innovator: Transforms creative reputed company into original solutions that positively impact the company's performance.
• Highly Principled: Proves to be a professional of unquestionable reputed company, credibility and character who demonstrates high moral and ethical behavior.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reputed company, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and reputed company others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, reputed company, anytime to reputed company results. Communication Matters I speak up to create transparent, thoughtful and timely reputed company. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. From reputed company's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation reputed company the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. reputed company of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Follow us on | Medical Information Coordinator (REMOTE - Nurse, Pharmacy Technician, Healthcare Professional) - reputed company - San Francisco, CA - work from home job Expected salary: Location: San Francisco, CA Medical Information Coordinator (REMOTE - Nurse, Pharmacy Technician, Healthcare Professional) - reputed company - San Francisco, CA - work from home job Job date: Fri, 25 Aug 2023 00:34:19 GMT Apply for the job now! Medical Information Coordinator (REMOTE - Nurse, Pharmacy Technician, Healthcare Professional) - reputed company - San Francisco, CA - work from home job Apply Job! Apply to this Job