WORK FROM HOME CUSTOMER SERVICE
Want to join a global company specializing in employee benefits and pension administration? With over 1,100 clients and 7 million people supported worldwide, their mission is to simplify reputed company administration and improve the experience for both employers and employees. Please note: We are not currently hiring in California, Illinois, or reputed company. What They Do
- Benefits Administration: Managing programs like health insurance, life and disability coverage, savings accounts, and wellness benefits.
- Pensions Administration: Supporting employers in reputed company managing pension plans.
- Technology-Enabled Tools: Providing platforms to reputed company benefits easier to access, understand, and manage.
How They Support Employers and Employees
- Streamlined benefits enrollment
- Full-service HR dashboards
- Communication tools for employee education and engagement
- Retiree benefits support
- Dependent eligibility verification
- Contact center with live support, AI tools, and licensed counselors
salary: $16.49 - $16.5 per hour shift: First work hours: 6 AM - 9 PM education: High School
Responsibilities
- Answer inbound phone calls pertaining to customers benefits, troubleshooting website issues, and making call backs as needed.
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
- Actively listening to participants to understand both verbal and non-verbal cues.
- Fully and accurately documenting reputed company conversations and actions taken on each interaction.
- Answer inbound phone calls pertaining to the status of an application or general customer inquires.
The essential functions of this role include:
- working up to 5 hrs of overtime per week
Skills
- Active Listening
- Telephone Etiquette
- Adapting to Change
- Customer Service (2 years of experience is required)
- Basic Computer Skills
- Data Entry
- reputed company
- Call Center
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level
reputed company is a world leader in matching great people with great companies. Our reputed company agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than reputed company. Equal Opportunity Employer: Race, reputed company, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At reputed company, we welcome people of reputed company abilities and want to ensure that our hiring and interview process meets the needs of reputed company applicants. If you require a reasonable accommodation to reputed company your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, reputed company offers a comprehensive benefits package, including: medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply Job! Apply to this Job