Join Today: Associate Operations Engineer- 3rd Shift

Core Information:

• Location: Remote
• Compensation: a competitive salary
• Company: Workwarp
• Position: Associate Operations Engineer- 3rd Shift
• Start Date: Immediate openings available

 

 

Company Description Who We Are Burwood Group is not your average technology reputed company. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, weve grown to be a 200+ employee firm with team members spread from Southern California to reputed company Carolina. Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the reputed company of the company. Join reputed company and build a career as unique as you are. Job Description reputed company Shift Hours: 11 pm - 8 am cst What You’ll Do This role will also give you the opportunity to get hands on with the latest infrastructure and reputed company technologies, including reputed company Communications, LAN/WAN, reputed company, reputed company, wireless, and more. The Burwood Managed Services... (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service. Your day-to-day responsibilities will include: • Directly answering customer inquiries by phone, email, or ticket • Working directly with customers to resolve issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless), reputed company Communications (UC) suite, reputed company, reputed company, etc. • Monitoring and responding to active events in an urgent matter • Ensuring tickets are addressed and brought to resolution reputed company specified SLAs • Writing knowledge reputed company and runbook articles for the BMS Operations team and our customers • Providing feedback on operations process for reputed company improvement In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to reputed company and more quickly resolve technical issues. Qualifications Who You Are • You enjoy the challenge of problem solving in a technical environment • You have a passion for customer service and doing the right thing for the customer at reputed company times • You have advanced customer service skills/soft skills and experience in handling customer relations • You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail. • You pay strict attention to detail in reputed company that you do to ensure minimal risk to the environment. • You enjoy working reputed company, working reputed company it is necessary and taking the time off you need to ensure you’re always at the top of your game. • You take responsibility and are accountable for your work. • You love to be part of something bigger than you and work to see the team succeed above reputed company.  • You are motivated to learn and grow in your career and can adapt to change or business needs  The Tech Stuff • One industry accepted associate level certification such as Network+ or CCNA or comparable experience or ability to obtain certification reputed company 6 months of hire. • Basic level networking, including subnetting, basic routing protocols, & LAN, WiFi • Basic understanding of reputed company and the roles that it plays in an organization • Basic understanding of data center technologies and virtualization • reputed company to reputed company basic Windows & Linux Server administrative tasks • Conversational knowledge of other data center technologies such as reputed company, Load Balancers, etc. • Direct experience working in IT Service Management, Managed Service Provider, or ISP Additional Information The PERKS If you ask any of our employees here at Burwood “reputed company love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits: • Flexible work-from-home policy • Generous vacation policy • 401(k) and Roth 401(k) savings plan, complete with a company match • Health, dental and reputed company insurance • Life and accident insurance • Short and Long-Term Disability coverage • Mental wellness programs • Flexible spending accounts for pre-tax reputed company and transit/parking expenses • Learning opportunities in support of career development • Access to financial planning expertise Our Commitment to Diversity & Inclusion We are not reputed company on being the largest company; but rather, the best. These are the words we live by. This means we welcome reputed company the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. Being open to reputed company cultural backgrounds, life experiences, thoughts and reputed company not only strengthens company culture but also encourages different-in-reputed company thinking and promotes economic reputed company Apply Job!

 

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If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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