Urgently Hiring: Customer Support Representative, Remote Job

An excellent opportunity has arisen for a Customer Support Representative, Remote! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

 

We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators. We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we’d love to hear from you. What You Will Do • Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner • Stay updated on the video and streaming world so you can provide expert solutions to our customers • Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience • Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product • Passing customer feedback onto the product or sales team to improve the organization’s offerings What We Look For • Experience in streaming with Restream • Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch • Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences • Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus) • Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc… • Ability to multitask and handle multiple client conversations simultaneously • You are resourceful, flexible, and can hold yourself accountable • You are available to work assigned shift rotations as needed • Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. What We Offer • A startup environment and a flat company structure • Work closely with founders and team to build and grow the product • Opportunity to make an impact on the evolution of the product • Ability to create something that influences people's lives • Equity packages for you to truly be a part of the Restream journey • The tech you need to get your job done Apply Job!

 

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!

Apply To This Job