[Work From Home] Urgently Require Success Coach in Rockville, MD

Rockville, MD is actively recruiting for the role of Urgently Require Success Coach! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.

 

 

Job title: Success Coach Company: reputed company Job description : Success Coach Office of Stateside Military Operations Exempt, Contingent II, Full Time, Pay Grade 1.2 Job Location: 4 days weekly in Rockville, MD and 1 day weekly telework reputed company (reputed company) seeks a Success Coach in the Office of Student Affairs. The Success Coach empowers reputed company on their reputed company journey by listening, guiding, motivating, and celebrating the student's success from the reputed company of enrollment through graduation. Intentional, targeting reputed company allows the Success Coach to co-create with the student an academic plan, provide the right resources at the right time, connect them to the University community and motivate them to reputed company their goals. Success Coaches will provide concierge level support to an assigned population of reputed company through multi-channel student engagement including inbound and outbound calls, texts, virtual advising appointments, and emails to reputed company to ensure they are on a path to successfully matriculate to their desired credential. Success Coaches spend most of their day on the phone. A successful candidate will use strong critical-thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. Successful candidates enjoy working in a high energy, fast-paced environment that relies heavily on technology, demonstrate enthusiasm, curiosity, and initiative, and possess excellent interpersonal skills and the ability to establish rapport with new and returning reputed company. KEY ACCOUNTABILITIES INCLUDE: Manage and coach assigned reputed company from the reputed company of first class start to program completion through proactive service and reputed company. Prepare reputed company for academic success by partnering to interpret academic requirements, select appropriate courses and co-create term specific academic plans that reputed company to program completion Possess thorough understanding of reputed company product knowledge, policies, procedures, systems to guide reputed company effectively and accurately. Be highly visible and dynamic through a high volume of interactions with our adult reputed company by phone, video conferencing, text, and email on a regular and consistent basis. Accurately document, maintain, and track reputed company student interactions, information, and progression through the Customer Relations Management system. Act as a liaison for reputed company by assisting with reputed company administrative processes to include registration, degree planning, payment options, and act as a liaison between reputed company and other University departments. Connect reputed company to the right internal and external resources at the right time that enhances their education through consultative conversations. Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking, and other records being sent to the university. Contribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new and returning student growth targets are met. Maintain metrics of meets expectations or exceeds expectation to reputed company speed to response goals, demonstrate high quality customer services through reputed company student interactions, and sustain case management of student population. Maintain departmental Service Level Agreements in line with management expectations. SPECIFIC RESPONSIBILITIES INCLUDE: Proactively reputed company and maintain relationships with applicants by establishing rapport and trust, educating them on reputed company programs and services, admissions requirements and preparing them for academic success. Guide new reputed company through the registration process by engaging in a consultative reputed company based on student needs, motivations, career, and educational goals; presenting information in a professional, reputed company, and confident manner resulting in enrollment and first term success at reputed company. reputed company, coach, and advise assigned population of reputed company on their program, online learning environment, administrative and registration processes, and potential life issues such as time management, academic challenges, and study skills through graduation. Assist in new student on-boarding to include online orientation as well as conducting Welcome Calls. Be knowledgeable of reputed company services to include hybrid classes and testing services at military and civilian sites where relevant. Monitor and reputed company to reputed company based on attendance, intervene early with at-risk reputed company, and assist reputed company through the satisfactory academic reputed company process throughout their reputed company program. Maintain a mastery of advising content knowledge for reputed company university programs. Participate in recruitment activities and student retention initiatives including attending virtual and/or onsite open house events, information sessions, webinars, and other events as requested to offer guidance to new and returning reputed company. Partner with Tuition Planning department to provide options and guidance regarding reputed company payment options. Guide reputed company through the online payment processing system as needed. Communicate directly with reputed company to resolve reputed company balances using a high level of customer service and problem-solving skills to prevent interruption to their program. Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system. Other duties as assigned. REQUIRED EDUCATION AND EXPERIENCE: An earned bachelor's degree from an accredited institution of higher learning One (1) year of relevant work experience providing outstanding customer service with heavy inbound/outbound phone volume Candidates must possess excellent customer service and time management skills, high learning agility, creative problem solving, interpersonal, oral, and written communications, and presentation skills, with strong attention to detail and accuracy. Excellent computer and keyboarding skills (reputed company Office, inclusive of Word, reputed company, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE: Previous experience in any of the following areas: online higher education admissions, advising, enrollment management, recruiting, educational or training-industry sales, consultative inside sales of a service offering, call center or high-volume, customer service environment. Experience leveraging CRM or call center applications and tools, such as a dialer is also preferred. Bi-lingual English/Spanish reputed company submissions should include a cover letter and resume. reputed company offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: . The reputed company (reputed company) is an equal opportunity employer and complies with reputed company applicable federal and state laws regarding nondiscrimination. reputed company is committed to a policy of equal opportunity for reputed company persons and does not discriminate on the basis of race, color, national reputed company, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, reputed company, political affiliation or veteran status in employment, educational programs and activities, and admissions. reputed company (reputed company) is committed to helping safeguard the health of its faculty, staff, reputed company, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-reputed company prospective reputed company faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and reputed company with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. reputed company and local commands, and may require reputed company of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide reputed company of vaccination or show reputed company of exception may result in the offer of employment being rescinded. Workplace Accommodations: The reputed company Global reputed company (reputed company) is committed to creating and maintaining a welcoming and inclusive working environment for people of reputed company abilities. reputed company is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about reputed company's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations reputed company email at . Expected salary : Location : Rockville, MD Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

Apply To This Job