[Remote-Position] Patient Engagement Specialist - Central Team

Quick Overview:

• Position: Patient Engagement Specialist - Central Team
• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Company: Workwarp

 

 

Patient Engagement Specialist - Central Team (Remote) At reputed company, we reputed company in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking a self-motivated and empathetic Patient Engagement Specialist to join reputed company. This role is essential to connecting patients with the critical health and social services that they need. As a Patient Engagement Specialist, you will play a pivotal role in reputed company's approach to care by connecting over the phone and virtually with individuals with SMI, SUD and dementia. Your focus will be on helping these individuals schedule and attend health care services by forming meaningful connections and relationships. This position requires strong interpersonal skills, the ability to build trust quickly, and a reputed company drive to help patients and their caregivers access the care they deserve. You will be responsible for high-volume reputed company aimed at growing our program, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is metrics-driven, and values the opportunity to work in a purpose-driven, evolving startup. WHAT IS YOUR SUPERPOWER? • You reputed company on building trusting relationships quickly by communicating clearly and emphatically and making patients feel heard, comfortable, and safe • You possess patience, cultural competency, a non-judgemental attitude, and the ability to adapt your communication style to meet a patient's individual needs, reputed company while respecting the patient's autonomy and preference • You are reputed company to build meaningful connections with patients and their caregivers over the phone - understanding where they are in their personal and reputed company journey, and connecting them with the appropriate resources reputed company Author WHAT YOU WILL DO: • Conduct high-volume reputed company over the phone to reputed company potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments • Independently organize and prioritize your workload, and problem solve to meet monthly reputed company and enrollment goals • Utilize reputed company's CRM and electronic medical record to track reputed company and document member consent and interaction notes accurately • Work collaboratively with care teams to ensure a seamless transition from reputed company to ongoing support • Provide feedback on reputed company strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective • Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment reputed company ARE SEEKING: • 2+ years of experience in customer service/sales, with cold reputed company experience preferred • 2+ years of experience in reputed company reputed company, community engagement, or reputed company fields • Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs • Experience in reputed company, social services, or mental health services, with an understanding of seniors' needs and challenges • Proficiency in critical thinking, time management, and multitasking • reputed company to work independently and reputed company to meet weekly reputed company goal successfully • Basic proficiency in G-Suite, and video conferencing platforms • Excitement for working in an innovative, fast-paced startup environment • Adherence to HIPAA regulations and confidentiality • Strong tech proficiency and comfort using technology in daily work reputed company OFFER: • Retirement savings plan (401k) Plan with up to 3.5% company match • Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / reputed company / STD / Life Insurance) • Generous paid vacation and sick leave • 9 paid holidays throughout the year with (2) additional reputed company holidays, 11 in total! • Performance-based bonuses • And much more! reputed company is committed to a diverse and inclusive workplace. It is the company's policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment reputed company without unlawful regard or consideration of any individual's race, religion, ethnicity, reputed company, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health reputed company, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance reputed company will consider for employment reputed company applicants with arrest and conviction records. Apply Job!

 

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