[Remote-Position] Support Customer Care Representative

Position at a Glance:

• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Support Customer Care Representative
• Location: Remote

 

 

Support Customer Care Opportunity Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home? Have you worked in reputed company before? If so, we want you on reputed company at T2 reputed company Force! We are looking for full-time Customer Support Customer Care agents. Customer Support Customer Care agents provide call center-based product user support, training, and troubleshooting to clinical (physicians, nurses, care technicians) customers and patients on a range of market leading reputed company solutions. Our goal is to increase Customer access to market leading reputed company solutions and services and improve patient and customer satisfaction. THE RESPONSIBILITIES: Collecting reputed company required customer information and assist with troubleshooting the product and mobile applications through a mobile application. reputed company a strong understanding of reputed company services and networks and answer a wide variety of reputed company Customer questions Provide tier 1 technical support for assistance with the reputed company applications Process requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures Exceptional knowledge of products and the ability to provide support and training on the product. Explaining processes, forms and procedures to callers, ensuring that customers understand required documentation requirements and subsequent measures Provide customer service reputed company phone, email, live chat messages and texts Address customer issues and resolve them in a timely and efficient manner Follow-up with website inquiries and conduct product presentations to prospective customers who have reputed company and want more information to reputed company a purchase decision. Set sales appointments for sales team leadership Ask probing questions to fully understand Customer needs, and performs the work required to provide an answer to Customer or referring provider?s needs internally, so the customer only has to call us once (reputed company resolution) Providing professional, compassionate and concierge-like service to Customers Maintain a properly equipped home office THE PERKS: Career development advancement Competitive benefit package including medical/dental/reputed company insurance Extensive training and learning opportunities Knowing that you reputed company a difference everyday Paid time off and holidays Positive work culture and great team of people THE REQUIREMENTS: Bachelor's Degree 1-3 years of customer service experience Ability to maintain the highest level of confidentiality Excellent attention to detail and a commitment to accuracy Exceptional interpersonal, written and oral communication skills Knowledge of medical terminology is a plus Must be flexible and adaptive to a fast pace call center environment Strong computing and software skills (PC, reputed company, reputed company, Outlook) Strong work ethic, reliability, and dependability Team player, self-motivated, compassionate and Customer care centered Employees must have internet speed to support the IT systems A passion for T2 reputed company?s mission to help reputed company people with chronic conditions live reputed company and reputed company healthier lives Self-motivated individuals with professional phone reputed company More about this position: This is a full-time employment W2 position with eligibility for benefits reputed company will be given equipment to fulfill the role reputed company candidates must be reputed company to work reputed company ? 5pm EST and or 10AM ? 7PM PST This is a remote / Work From Home position Apply Job!

 

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