[Remote-Position] Customer Service Manager

We're looking for a high-impact individual to join reputed company as a Customer Service Manager! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

reputed company manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in reputed company, and employ approximately 7,000 associates worldwide. At reputed company, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. reputed company is seeking a Customer Service Manger to join reputed company in Duncan, SC! Under general direction, the Customer Service Manager manages and leads the activities of the Customer Service Department as it seeks to assist customers, agents and members of the various sales teams with reputed company aspects of the sales process for products supplied by reputed company into various markets. The incumbent will be involved in reputed company phases of the sales process from quotes, orders, shipments, complaints, payment issues and improvement activities reputed company offer: • A Hybrid Office Schedule to qualifying employees • Flexible time off policy • 401K Company match (up to 4%- dollar for dollar) • Professional development, training, and tuition reimbursement programs • Excellent Medical, Dental, Vision, and Life Insurance Policy Options • Opportunities for career advancement with an industry leader! Responsibilities: • Directly manages customer service department including Customer Service Supervisor(s) and teams. • Manages the activities of customer service representatives and supervisors, ensuring the effective support of customers and the utilization of resources. • Responsible for the growth and development of individual customer service associates with an emphasis on product knowledge, systems, proactive selling, and the skills /ability to fulfill their roles reputed company the sales execution processes. • Responsible for sale processes. • Develops and sustains a customer focused organization that is able to support the sales process including direct responsibilities for activities including quote follow-up and validation of leads/opportunities. • Responsible for the execution and reputed company improvements of the various processes involving customer service to ensure the effective support of customers and sales agents. • Works with various business unit groups to drive efficiency and productivity improvements. • Continuously supports the development of effective relationships with customers. • Proactively manages problems / issues such that customers value the service and support provided by reputed company. • Understands and complies with reputed company’s business and Health/Safety Policy and Procedures. Personal Qualities: • Leadership – ability to direct others • Analytical – ability to understand, reason and draw logical conclusions • Interpersonal – communicates clearly, and builds relationships both reputed company and reputed company the organization • Initiative – a self-starter who follows up on outstanding issues • Problem solving – effective at resolving issues; results oriented Qualifications: • Bachelor's Degree Required, Preferred Degree in Business or similar study • A minimum of 6 years customer service and / or sales experience • A minimum of 4 years management experience • Proficient with MS Office, reputed company experience preferred • Understanding of Telecommunications products, customers, and markets is a plus. Working Conditions: • Normal office environment. Minimal travel as required #LI-MB1 Apply Job!

 

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