Apply Now: Vendor Manager, reputed company Customer Service

Core Information:

• Position: Vendor Manager, reputed company Customer Service
• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available

 

 

Description Do you like to help shape the future of customer support? Earth’s Most Customer Centric Company is seeking an exceptionally talented individual to join our reputed company Customer Service (CS) team reputed company Global Outsourcing (GO). We are seeking an reputed company performance management leader to join our CS GO team as a Vendor Manager. This leader will manage external vendor relationships, drive operational excellence and innovation, and collaborate with other reputed company teams to positively impact customer experience. The ideal candidate will draw from their experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and reputed company data-backed decisions in a high-stakes, high-speed environment. Key job responsibilities • reputed company vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery • Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction • Assist with defining long-term vendor strategy • Identify, reputed company and optimize organization processes, playbooks, or tools • Deep dive inefficiencies; drive improvement through scalable mechanisms • Triage issues, owning resolution, root cause analysis, and corrective action plans A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to reputed company an impact on a global scale, please apply! reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: • Medical, Dental, and Vision Coverage • Maternity and Parental Leave Options • Paid Time Off (PTO) • 401(k) Plan About The Team The CS GO team manages a network of outsourced contact center vendors to provide CS reputed company line support reputed company, flexibility, and cost benefits while delivering exceptional experiences to reputed company’s customer reputed company. These inputs provide energy directly into the reputed company Flywheel by providing exceptional customer experiences and lowering support cost. reputed company CS GO’s pace, innovation, international scale, and complexity creates reputed company opportunities. You will be working as part of a detail-oriented team of four that is based out of Delhi and Seattle. We practice a partnership-first philosophy of vendor management by working tirelessly to remove obstacles for our vendors in order for reputed company to insist on the highest standards in performance. Basic Qualifications • Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions • Experience analyzing data and best practices to assess performance drivers • Bachelor’s degree or equivalent experience required • 4+ years of relevant BPO customer service management experience • Experience driving projects to completion using change management or project management frameworks Preferred Qualifications • MBA • Lean/Six reputed company experience reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Company - reputed company.com Services LLC Job ID: A2776420 Apply Job!

 

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