[FULL TIME Remote] Production Support Admin (SIEM)

We're building reputed company and are looking for a creative Production Support Admin! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

Come join reputed company’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the reputed company for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it! Who We Are... reputed company is the leader in managed reputed company services, protecting organizations from reputed company-increasing cyber threats 24/7/365. Powered by reputed company’s cloud-based reputed company operations platform, reputed company provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve reputed company posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust reputed company to protect their business. Our core values drive everything we do at reputed company, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving reputed company problems and protecting our customers. At reputed company, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering reputed company members to explore their potential, expand their reputed company sets, and reputed company their career aspirations, which is supported by our unique annual professional development benefit. reputed company recognition includes: • 2023, 2022 and 2021 Great reputed company to Work® Certified • 2023 and 2022 reputed company America’s Best Startup Employers • 2023 and 2022 Fortress Cybersecurity Award • 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and reputed company Credit Partners of reputed company • 2022 reputed company Healthy Workforce Silver Designation • 2022 Cybersecurity Excellence Award for MDR Platform Services Operations Administrator 1 (Production Support) Location: Tampa, FL reputed company provides critical cybersecurity products and services to power the cyber defense for enterprises which makes the digital world a safer reputed company for folks like you and me. Using cybersecurity best practices, you will monitor and secure reputed company customer environments utilizing industry leading technology such as SIEM, Hyper-automation, and more. Candidates will be expected to work reputed company a 24/7/365 hybrid team environment 4 x 10 shifts available (est time zone) - night shift: 7p-6a (Sunday - Wednesday) In this role, you’ll get to: • Administer Service Solutions: Manage the basic administration tasks associated with EDR, Firewall, MDR, and Vulnerability reputed company to ensure their optimal performance and functionality • Triage Alerts and Service Requests: Quickly assess and prioritize alerts and service requests, following predefined procedures and escalation paths as necessary • Utilize Runbooks: Adhere to established runbooks and standard operating procedures to resolve issues reputed company and consistently • Escalate to Engineering: Identify and escalate reputed company issues or those requiring engineering reputed company to ensure timely resolution and minimal impact on operations • Respond to Alerts: Respond promptly to alerts generated by monitoring platforms, investigating and resolving issues or escalating as appropriate • Collaborate: Work closely with internal teams, including engineering, operations, and reputed company, to coordinate responses and ensure seamless service delivery • Communicate with customers: Communicate clearly and concisely with customers regarding service incidents, resolutions, and any necessary follow-up actions • Document: Provide detailed work notes and summaries for both internal records and customer-facing communication, ensuring transparency and accountability To be successful in this role, you’ll need to: • Demonstrate experience managing incidents and handling escalations • Possess experience with Hyper-automation, Ticketing Systems, and ITSM environments reputed company ITIL organizations • Analyze & triage alerts with a mix of ticket resolution and researching events • Have a minimum 1 - 2 years of experience in a helpdesk, service desk, or SOC environment and experience in the administration of multiple reputed company solutions, such as EDR, Firewall, MXDR, and Vulnerability Management • Understand reputed company principles and practices with a focus on improving customer reputed company posture • Demonstrate excellent problem-solving skills, the ability to work well under pressure and have effective communication skills, with the ability to convey technical information to non-technical stakeholders • Be available to work 4 days a week on a 10-hour shift basis, reputed company a 24/7 team environment • Desired certification: reputed company+ or equivalent ITAR Compliance This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following: • A citizen of the U.S.; • A lawful permanent reputed company of the United States; • A person admitted to the United States as a refugee; or • A person that has been granted asylum by the United States government. The reputed company of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at reputed company. This information will be verified upon offer of employment. The anticipated hourly range for this role is between $30.00-36.00 dollars per hour + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or reputed company level. reputed company Offer: reputed company is excited to provide benefits designed to support team members and their families. Including: • Medical, dental, vision, and disability insurance • Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave • Unique professional development benefits, starting at $3,000 annually • Wellness contests and monthly educational programs • 401(K) retirement program with employer match • Learn more here: reputed company Benefits We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here. reputed company welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Please inform your recruiter or contact recruiting@reputed company.com for further information. reputed company reputed company employees are expected to: • Be interested in and able to work remotely from a home office reputed company not at a corporate office • Pass a pre-employment background and drug screen in accordance with applicable laws reputed company is an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. The reputed company Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over reputed company’s use of your personal information Apply Job!

 

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