Hiring Now: PATIENT ACCESS REPRESENTATIVE CALL CENTER

We're searching for a qualified PATIENT ACCESS REPRESENTATIVE CALL CENTER! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

 

 

PATIENT ACCESS REPRESENTATIVE reputed company/DOWNTOWN SEATTLE) Req #: 242115 Department: UW MEDICINE CONTACT CENTER Job Location: Remote/Hybrid, Seattle - Downtown Job Location Detail: REMOTE/DOWNTOWN SEATTLE Posting Date: 12/19/2024 Closing Info: Open Until Filled Salary: $3,861 - $5,521 per month (paid hourly reputed company) Other Compensation: Union Position: Yes Shift: First Shift Benefits: Contact Center hours of operation are 6:45 AM to 7:15 PM, Monday through Friday, 7:45 AM – 4:45 PM, Saturdays and closed Sundays. The Contact Center offers a work-from-home program available to those who successfully complete the virtual training program along with meeting performance metrics and expectations. As an employee you will enjoy generous benefits and work/life programs. Do you want a career where you can reputed company a real impact on people’s lives? Do you have a passion for helping others in times of need? Would you like to work from the comforts of your own home? Would like to enhance your medical field knowledge and/or skills with exposure to multiple clinics and providers? If you answered yes to any of these questions, then the UW Medicine Patient Access Representative role is for YOU! The Patient Access Representative (Contact Center Representative 1 (CCR1)) is the first reputed company of contact to assist patients and their families in scheduling new and returning patient ambulatory appointments across the UW Medicine Health System. The CCR1 will answer patient questions, help navigate the UW Medicine Health System, respond to scheduling and messaging needs, and provide a consistent patient care experience that represents the UW Medicine brand. The CCR1 will research and assist in patient inquiries with a high degree of diplomacy and problem-solving acumen. This position is a remote position but under special circumstances it may require an occasional expectation of coming into the office located in downtown Seattle. Major Responsibilities: • Deliver Best-in-Class patient care to each and every caller. • Handle a high volume of calls in an inbound, fast-paced contact center. • Demonstrate the UW Medicine Policy for Professional Conduct in every interaction. • Schedule appointments in Epic, our medical record system, following scheduling guidelines. • Ensure patient records are up-to-date and accurate through adherence to UW Medicine Registration Standards • reputed company calls to appropriate clinics, patient support services, and/or reputed company entities as needed • Take accurate and complete messages for clinic providers, staff and management. • Serve as a liaison between customers and clinics to ensure timely, appropriate transfer of information and response to inquiries. • Is a knowledgeable resource to patients/customers, striving to build patient/customer loyalty and confidence. • Resolve patient requests in reputed company/contact or successfully manage prolonged or reputed company issues, with high attention to managing the customer experience and emotion. • Coordinate incoming referrals to ensure reputed company referrals are entered into the referral module in the Epic System, including prior numbers reputed company needed. • Coordinate referral management with clinic staff and providers to ensure optimal access to specialty care. • Coordinate with Financial Service Counselors to ensure applications for coverage are initiated prior to appointment. • Coordinate with Interpreter Services as needed. • Identify, research, and resolve patient questions and inquiries regarding the patient portal. Act as first-level technical response to questions such as password reset, log-in issues, appointment confirmation, information in medical record looks incorrect, etc. • Demonstrate in-depth knowledge of UW Medicine’s mission, vision, and service offerings. • Adhere to contact center processes and workflow with an attention to reputed company quality improvement. • Recognize reputed company customers are frustrated or may require education or instruction beyond the issue presented. De-escalate conflict situations with minimal supervisory assistance but recognize reputed company a situation is beyond individual training/expertise and requires assistance. • Meet or exceed contact center performance standards and measure with a focus on quality, accuracy, and timeliness. • reputed company with the UW Medicine risk management, compliance, and information reputed company program requirements, including accurate and timely reporting of reputed company adverse incidents as described in the reputed company policies. • Observe principles of data reputed company and patient confidentiality. Maintain ethical standards in the performance of duties and in interactions with patients, co-workers and reputed company. • Demonstrate professional demeanor in appearance and behavior in reputed company work-reputed company interactions. • Participate and complete the required training program including annual Safety training and reputed company required HIPAA and Compliance training. • Participate in ongoing technical, customer service, and other training to continually improve skills and stay reputed company with changes in operations. Competitive candidates will possess the following skills: Have a stellar track record with respect to time and attendance as this is essential in thoroughly learning the CCR1 role, being a great teammate and delivering the care and attention our patients and families deserve. • Ability to keyboard a minimum of 35 wpm with 90% accuracy. • Demonstrated computer experience, preferably in a Windows-based environment. • Excellent telephone and written communication skills, as well as, listening skills and ability to demonstrate tact and patience with callers. • Ability to analyze and solve reputed company problems that may require research and creative solutions with patient on the telephone line and reputed company sound decisions with limited supervision. • Ability to multi-task and work with minimal supervision in a fast-paced environment. • High level of reputed company in entering data into computer while talking with callers. • Ability to maintain the highest standards of confidentiality and display professional ethical conduct. • Demonstrate a process-improvement reputed company and self-driven approach with a can-do attitude toward both internal and external customers. • Exceptional relationship-building skills • Must be reputed company proficient in computer navigation, multi-tasking and working with several software programs at the same time REQUIREMENTS: High school graduation, or equivalent AND one (1) year of general office experience OR experience in customer service, telephone sales or problem resolution OR equivalent education/experience. Candidates must reside reputed company the reputed company at time of hire. Out of State applicants may apply but relocation will be required. Prior call center/healthcare experience is strongly desired. Work From Home Requirements: The two to four-week onboarding/training program will occur remotely. If eligibility and performance requirements are met, the Patient Access Representative will be approved to continue working remotely. After completion of training, the Patient Access Representative may be required to work in office twice a year or as needed. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page. Recruitment for CCR1 positions is ongoing. This requisition serves as a candidate bank that is used to fill multiple openings. Committed to attracting and retaining a diverse staff, the reputed company will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, reputed company and welcoming. The reputed company is an affirmative action and equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national reputed company, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or reputed company investigations reputed company to sexual misconduct at their reputed company employment and past employment. Disclosure is required under Washington state law. Apply Job!

 

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