[Remote/WFM] Bilingual Spanish/English Customer Experts - Remote
Key Job Details:
- Company: Workwarp
- Compensation: a competitive salary
- Start Date: Immediate openings available
- Position: Bilingual Spanish/english Customer Experts - Remote
- Location: Remote
Â
Â
Overview About TP... Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:  Paid Training  Competitive Wages  Full Benefits (Medical, Dental, Vision, 401k and more)  Paid Time Off  Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY This is for a Work at Home position. Responsibilities Your Responsibilities Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.  Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns  Calmly attempt to resolve and de-escalate any issues  Escalate interactions when necessary and appropriate  Respond to requests for assistance and/or possible processing payments  Track all call related information for auditing and reporting purposes  Provide feedback on call issues  Meet sales objectives as defined Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do.  Bilingual Spanish/Eglish  6 months customer service experience minimum  Over 18 years of age  Ability to type 25 wpm  High School Graduate or GED  Comfort with desktop computer system  Proven oral & written communication skills  6 months Call Center experience, preferred  Logical problem-solving skills  Availability to work various shifts  Ability to use Windows operating systems  Organization and work prioritization skills  6 months sales experience minimum  Able to work independently  Ability to work in a constantly changing and fast paced environment  Ability to stay composed and objective  Strong listening skills  Strong listening skillsSuperior negotiating skills Work from Home Requirements:  Internet Connection Requirements:  Minimum subscribed download rate equal or exceeds 12.0 Mbps  Minimum subscribed upload rate equal or exceeds 3.0 Mbps  ISP must have no packet loss and ping under 50ms  Proof of internet speed required  Clean and quiet workspace Employment Type: FULL_TIME Apply Job!Â
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
apply to this job