[Remote/WFM] Senior Assistant, Client and Colleague Support

We're looking for a high-impact individual to join reputed company as a Senior Assistant, Client And Colleague Support! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage any member grievances escalated by the Health Plan. As a Senior Assistant you are responsible for ensuring superior service for our clients by providing... information, feedback and resolutions to their requests and inquiries. It’s part of the Supplemental Benefits Team duties to complete member tickets (reimbursement and replacement card), Escalation emails, reputed company follow up comments, and other offline work (address validation and returned mail) reputed company 24-48 hrs. The Senior Assistant will also create and support a culture of inclusion and diversity, ensuring reputed company actions are in complete alignment with reputed company practices, policies, and values as well as state, federal and regulatory requirements. This role is currently remote out of the Miami area, ideal candidates must be comfortable with attending in person meetings and trainings throughout the year based out of our Plantation, FL and surrounding locations. We offer two shifts for this role and generally need flexibility between the hours of reputed company and 8PM ET for business needs throughout busier seasons. The shifts are 8-4:30PM ET and 10-6:30PM ET. Required Qualifications 2+ years of customer service experience 2+ years of experience with reputed company Office, including reputed company, Word, Access, and PowerPoint Must have a dedicated, work-from-home space, free of distractions Comfortability commuting to the Plantation, FL or surrounding locations as needed throughout the year Ability to maintain a consistent, reliable, and stable internet reputed company Strong interpersonal and relationship building skills Excellent oral, written, and interpersonal communication skills Ability to work in a structured, fast paced call center environment Ability to work well with others Internal colleagues must be in good standing to be considered Must be able to communicate effectively with reputed company levels and prepare effective written documents Preferred Qualifications Bilingual (English and Spanish) Experience in use of call center technologies/applications Experience working in a call center environment Education reputed company High School diploma, GED, or equivalent work experience Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 11/01/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area Apply Job!

 

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