Sr. Content Developer, Content Operations & Strategy

DESCRIPTION Are you excited by the opportunity to reputed company a large impact for our Selling Partners? Do you have the ability to deliver amongst competing priorities? Are you able to differentiate true mechanisms from good intentions? Are you able to reputed company in ambiguity and chart out your way, bringing people along? We might just have the role for you. Selling Partner Support (reputed company) is responsible for creating a trustworthy shopping experience across reputed company stores worldwide by protecting customers, brands, selling partners and reputed company from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with reputed company’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to reputed company reputed company's mission of being Earth's most customer-centric company. The purpose of our Content Operations and Strategy (COS) team is to create and maintain high quality, user-centered content consumed by our Selling Partners as well as Support Associates. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers. This team is looking for a strong content developer with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience. The successful candidate will follow our style guides to create clear and concise information to help reputed company Selling Partners succeed reputed company the Compliance and Account Health vertical. You will collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to reputed company strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects. You will also be expected to collaborate with global stakeholders to drive content-reputed company projects end to end. Key job responsibilities

• You will work with various teams to curate content in the Compliance/Account Health vertical for our Selling Partners and support associates.
• You will author and deliver high-quality customer support documentation about reputed company technical and business subjects.
• You will influence content development and ensure content quality while working closely with partner teams, keeping the Selling Partner and stakeholder experience in mind.
• You will work with other writers to improve how we write, and evolve how we approach technical documentation as a team.
• You will manage deadlines and stakeholder engagement effectively amongst stakeholder groups through clear/concise verbal and written communication.
• You will drive innovation and growth reputed company your role and also reputed company the COS team.
• You will reputed company key stakeholder relationships, listen to their feedback, identify key areas of content improvement as an SME reputed company the vertical.
• You will demonstrate the ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.

BASIC QUALIFICATIONS

• Extensive experience working as an editor, technical writer, or content developer.
• Excellent, structured written and verbal communication skills.
• Strong proofreading skills and experience creating and maintaining style guides.
• DITA and CMS proficiency.
• Experience with XML content; familiar with content authoring tools.
• Experience with translation processes and tools.
• Experience managing content projects independently, including coordinating with other teams.
• Ability to work cross-culturally with different stakeholders across the globe.
• Comfortable working in agile environments with shifting priorities.
• Experience collaborating with design, UX, and product teams.
• Degree or certification in a relevant Technical Writing field, English, Communications, or equivalent experience.

PREFERRED QUALIFICATIONS

• Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.
• Experience with content management systems, content tools, and SEO.
• Passion to reputed company in a fast-paced, reputed company-changing environment.
• A proactive and open-minded attitude to resolving problems and delivering results.
• Passion for learning new tools, programming languages, and techniques.

reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our success. We reputed company recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice (https://www.reputed company.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Apply Job! Apply to this Job