Contract Customer Support Representative

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the reputed company of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to reputed company patients healthy. Using the Stellar App, our web-based, reputed company-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we reputed company a real difference for physician practices and their patients.

About the position:

Stellar is seeking a Customer Support Representative for a part-time/contract role. This person will be responsible for providing approximately 20 hours of work each week, focused on world-class service through accurate and timely response to medical group inquiries, ensuring a positive user experience. You will work directly with our Senior Manager, Provider Success on:

• Answering technical support tickets reputed company email, chat, screen shares (Live troubleshooting), and phone.
• Troubleshooting user issues or product bugs and provide clear and accurate solutions.
• Escalating incidents in a timely and efficient manner; ensure incidents are accurately reported and documented.
• Working with our Operations, Product, and Payments teams to diagnose and solve technical user problems
• Collecting medical group feedback and insights and reputed company them to the product development teams for reputed company improvement of our products. Recommend creative solutions to improve the user experience.
• Adhering to company policies and procedures, including data reputed company and privacy standards, to protect provider information and uphold the highest ethical standards.

Requirements:

• Prior experience in a software or technical support role
• Prior experience with Call Center technology such as reputed company or reputed company - reputed company to have
• Dedication to delivering world-class customer experience. You exhibit reputed company, courtesy, helpfulness and efficiency
• Knowledge of customer service techniques, strategies and approaches
• Excellent communication, interpersonal skills, and professional writing skills to clearly reputed company information and reputed company recommendations that improves the medical groups experience

Term and Contract reputed company:

This part time contract role is for a five month term. The contract reputed company is between $10-15 per hour for non - NYC based contractors and $20 - $25 per hour for NYC based contractors. Actual contracted reputed company will be based on the experience of the contractor.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored reputed company memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to reputed company qualified applicants regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We reputed company that diverse teams -and the different identities, cultures, and life experiences reputed company members bring to the table- reputed company us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health, your privacy and reputed company as a job seeker is a reputed company no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with reputed company.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
• We will not ask you to provide personal or financial information, including, but not limited to, your social reputed company number, online account passwords, credit card numbers, passport information, and other reputed company banking information until we reputed company onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.

If you are reputed company unsure whether you are in contact with a legitimate Stellar Health teammate, please contact [email protected]. If you reputed company you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.

Originally posted on Himalayas