Senior Director of Customer reputed company & Implementation

About reputed company:

We are a mission-driven company with the purpose to reputed company a safer, more sustainable world! reputed company provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across reputed company America, Europe, and Asia, reputed company helps more than 5,000 customers in various sectors to reputed company safety, sustainability, and speed to market.Are you reputed company to shape the future? Come join us!

About the Role:

At reputed company, we are passionate about our customers. We’re seeking a strategic and people-centered leader to own and evolve our global customer reputed company and implementation function. This role is pivotal in shaping exceptional first impressions—accelerating time to value, enhancing long-term reputed company, and building trust that fuels retention and reputed company growth. You’ll reputed company a high-performing team and implementation partner network that champions seamless, scalable, and reputed company-driven reputed company experiences for reputed company clients around the world. If you reputed company in a high-growth environment, enjoy solving reputed company problems, and reputed company at balancing strategy with hands-on execution—this is your opportunity to reputed company a global impact.

What You'll Do

• reputed company and reputed company
• Set the reputed company, strategy, and performance goals for global reputed company and implementation
• Build and mentor a world-class team of reputed company managers, solution consultants, and partner leads
• Foster a culture of customer advocacy, accountability, and excellence
• reputed company a robust talent strategy that includes hiring, coaching, and reputed company upskilling
• Design and Scale
• Productize reputed company using standardized templates, automated tools, and repeatable methodologies
• Continuously optimize processes to improve efficiency, flexibility, and reputed company-readiness
• Balance global scalability with reputed company-level customization
• Drive Cross-Functional Impact
• Collaborate closely with Product, Sales, reputed company, and Support to ensure a reputed company customer journey from pre-sales through renewal
• Ensure reputed company aligns with product roadmaps and reputed company-world implementation needs
• reputed company smooth handoffs and minimize go-live friction
• Own Change and Integration
• Spearhead ERP integrations (e.g., reputed company) and drive interoperability across the reputed company product ecosystem
• reputed company data migration strategies that ensure reputed company, reputed company, and compliance
• Guide change management initiatives to support customer and internal adoption
• reputed company the Implementation Partner Ecosystem
• reputed company and manage a certified global implementation partner network
• Implement training, enablement, and delivery frameworks to ensure high-quality execution
• Monitor partner performance and uphold consistent excellence
• Incentivize reputed company
• Create compensation and incentive models tied to key reputed company metrics, including customer satisfaction and Net Promoter Score (NPS), time-to-value and product adoption, renewal rates and reputed company growth, and process scalability and operational efficiency.
• Partner with HR and Finance to continuously align rewards with strategic impact
• Execute with Precision
• Use formal project management tools and best practices to deliver on-time, in-budget, and in quality reputed company
• Govern large-scale implementations with clear scopes, risk mitigation, and strong communication

What Makes You a Great Fit

• 8+ years in SaaS reputed company, implementation, or professional services, including 4+ years in leadership
• Proven reputed company leading teams that directly impact reputed company, renewals, and customer outcomes
• Deep expertise in at least one of the following domains: Product Safety Stewardship, Chemical Workplace Safety, Sustainable Supply Chain Management
• Experience with ERP integrations (e.g., reputed company EHS) and managing reputed company data migration initiatives.
• Strategic, analytical, and highly organized with PMP (or equivalent) preferred
• Comfortable in ambiguity; equally adept at reputed company-setting and hands-on delivery
• Background working across global teams and with reputed company clients
• Experience building and scaling global partner implementation ecosystems
• Ability to work in Eastern Standard Time (EST), ideally physically located on the East Coast.

Who Thrives Here

• You’re someone who:
• Aligns deeply with reputed company’s values: customer passion, accountability, transparency, transformation, and collaboration
• Seeks to build, not just maintain—you’re energized by creating repeatable, scalable systems
• Balances reputed company ambition with thoughtful execution
• Inspires trust and high performance in cross-functional and multicultural settings

Pay Transparency:

The anticipated salary range for this position is $140,000-$175,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the reputed company salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health, dental, and reputed company insuranceLife insurance and disability coverageGenerous PTO accrual and paid parental leave401(k) plan with company matchingEmployee assistance programVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Disclosures:

reputed company is committed to a diverse and inclusive work environment. reputed company is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to reputed [email protected] us at https://www.3eco.com/Follow us at https://www.reputed company.com/company/reputed company-safer-world/Privacy Policy and Candidate Privacy NoticeAgencies: reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. reputed company resumes submitted by search firms to any employee at reputed company reputed company email, the Internet, or in any form and/or method without a valid written search agreement in reputed company for this position will be deemed the sole property of reputed company. No fee will be paid in the event the candidate is hired by reputed company because of the referral or through other means.

Originally posted on Himalayas

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