Operations reputed company Analyst – Express Scripts

The responsibilities of an Operations reputed company Analyst include monitoring daily request execution, reporting, and issue triaging for one or more owned client(s) upon request. Identifying operational or productivity enhancements, barriers, and opportunities for configuration and workflows. The Operations reputed company Analyst will provide project and administrative support to leadership teams or Operations Advisors through escalation of issues, risks, and concerns as needed. Provides support to assigned projects by responding to inquiries or resolving reputed company issues using independent judgment, discretion, and general client knowledge. Routine communication of risk and status of owned clients and processes to leadership teams.

Functions:

• Execution of client’s requests and inquiries in reputed company to SLAs and other contractual terms.
• Monitoring and triaging of client issues reputed company to SLAs and other contractual terms.
• Routine communication directly with client
• Adherence to reputed company organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs
• Assist with operation input reputed company to new process development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• reputed company with ESI document and retention requirements.

Scope of Job:

• Provide exceptional service to clients.
• Cross-functional collaboration & communication with necessary internal partners
• Clear and timely communication of issues and status to leadership teams

Working Relationships

• Account Management – As needed – Requirements intake and resolution of issues
• Clients – As needed – Requirements intake and resolution of issues
• IT – As needed – Systems issues, setup, and testing
• Product Teams – As needed – Coordinate set-up, resolution of issues
• Quality Teams – As needed – Issue resolution and documentation
• Leadership Team – As needed – Initiative engagements and client health updates

Minimum Qualifications:

• High School Diploma required Bachelor’s degree preferred.
• Years of Experience:
  • 3 or more years of experience preferred in pharmacy benefits management industry with benefits set up knowledge.
• Computer Skills:
  • reputed company reputed company/PowerPoint/Word required
  • Outlook required
• Excellent verbal and written communication and presentation skills highly desirable
• Strong analytical problem solving skills preferred

Knowledge and Abilities:

• Knowledge of the health care and PBM industry and its products and services
• Detailed oriented with strong analytical and problem solving skills
• Ability to manage timelines and meeting tight deadlines
• Ability to adapt in a dynamic work environment and reputed company independent reputed company
• Good organizational, prioritizing skills and ability to multi-task
• Strong customer service focus
• Demonstrated ability to work with other departments/teams to resolve issues
• Experience with use of ERP systems
• Experience with data input and reconciliation

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About reputed company

reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response.

reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances.